Dakota Hoard Big Frig

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  1. 292 votes
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    Hello everyone,

    I’ve posted the following response to our ShipStation community thread and want to also share here for transparency:

    Thank you for your candor with your feedback. We definitely understand and appreciate that the lack of responsiveness on this specific issue has been frustrating. We are working internally to improve how we review and respond to feedback so this doesn’t keep occurring in the future. And we apologize for failing to meet our users’ expectations around this feedback. We will do better and changes are already happening.

    Our product team is investigating how to implement a workable solution for this that will not impact other existing functionality and properly uses the notification service that’s embedded in ShipStation. There are really two issues here that need to be addressed and they don’t affect all users equally:

    Spam – ensuring the notification makes it to your user without getting filtered to…

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    Dakota Hoard Big Frig commented  · 

    You guys are using SendGrid, right? Domain authentication of a platform's clients is a totally routine thing for them. I'm struggling to understand how this is taking so long unless ShipStation simply doesn't care. Do we really have to explain the critical importance of email deliverability and advocate for it for years? Let's address the fundamentals before we devote resources to superfluous features.

    Dakota Hoard Big Frig supported this idea  · 
  2. 434 votes
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    We are currently working on a feature that displays the best way to ship (either based on best price or fasted delivery time). The goal is to show the best way to ship across all of your connected carriers.

    The next phase of this feature will include automation options. We’ll update this post when the development work has begun.

    Dakota Hoard Big Frig supported this idea  · 
  3. 534 votes
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    Thank you for this feedback. We will be considering more automation around splitting and combining shipments in our 2021 roadmap.

    Auto-combining is a bit more technically intensive than auto-splitting as it requires certain data fields to be validated and matched, but we are definitely exploring how to accomplish this.

    Dakota Hoard Big Frig supported this idea  · 

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