Jason Lathrop Tektonic Candles

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  1. 292 votes
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    Hello everyone,

    I’ve posted the following response to our ShipStation community thread and want to also share here for transparency:

    Thank you for your candor with your feedback. We definitely understand and appreciate that the lack of responsiveness on this specific issue has been frustrating. We are working internally to improve how we review and respond to feedback so this doesn’t keep occurring in the future. And we apologize for failing to meet our users’ expectations around this feedback. We will do better and changes are already happening.

    Our product team is investigating how to implement a workable solution for this that will not impact other existing functionality and properly uses the notification service that’s embedded in ShipStation. There are really two issues here that need to be addressed and they don’t affect all users equally:

    Spam – ensuring the notification makes it to your user without getting filtered to…

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    Jason Lathrop Tektonic Candles commented  · 

    We left ShipStation over this issue, this week. Best of luck to those sticking around for this.

    Jason Lathrop Tektonic Candles supported this idea  · 
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    Jason Lathrop Tektonic Candles commented  · 

    +1 - three years later this is still missing. I’d understand for a free service but SS is paid platform, can we please push this along?

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    Jason Lathrop Tektonic Candles commented  · 

    Need I echo the other 31 comments? How is this still an issue years later?

  2. 217 votes
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    Jason Lathrop Tektonic Candles commented  · 

    100% I can confirm with Cubic rates you don’t need sendle. In fact they are more expensive than USPS now. They are just reselling first class postage...

    Jason Lathrop Tektonic Candles supported this idea  · 

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