msklut

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    Hi, @KevinBeyond! Thanks for taking the time to bring this up. At this time, we’re not looking to add this function in the near future, but we’d like to hear more about your current workflow.

    Can you elaborate on what you mean by saving 30 – 60 minutes of time if you were able to choose when your orders import?

    Here’s some background info on how our automatic updates work: https://help.shipstation.com/hc/en-us/articles/206638707

    Please be sure to comment here in the forum so other users can understand and add their votes, too!

    msklut supported this idea  · 
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    msklut commented  · 

    We were about to become ShipStation customers, but after testing the platform for several weeks the delay for new orders to import is unacceptable. We've used the manual refresh feature, but it still takes up to 10 minutes to import a recent order. For us, the difference between 'instant' and 'up to 10 minutes' matters. It becomes a domino effect... Especially when our packages are picked up every day at a set time by our mail carrier. We can't afford to wait 10 minutes for an order to show up.

    If our shipping department is unable to print labels because ShipStation cannot 'refresh in time' that's a problem. Please look into ways to tighten up the integration with e-commerce platforms (like OpenCart), so there's not such long delays...

    If it wasn't for this, we'd sign up today. Everything else was solid. That's the only issue.

    Ecommerce platform: OpenCart v. 3.0.2.0

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