greg simek body nutrition

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  1. 285 votes
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    Hi @all

    Thanks for leaving your thoughts, everyone! Our product team will review your idea and we’ll let you know once a decision has been made.

    For now, please leave your votes and comments to help keep this discussion active. Being specific in how this would affect your workflow and how you’re currently doing it will help our product team to implement new features.

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    greg simek body nutrition commented  · 

    Admin, have you asked UPS to expose SmartPickup functionality to ShipStation? From the sound of your post it sounds as if you're passively waiting for UPS to do that instead of aggressively requesting that they expost SmartPickup thru the API. Please provide more color...

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    greg simek body nutrition commented  · 

    Customers use UPS SmartPickup instead of daily pickup to have UPS send driver only when have packages. It's cheaper than Daily Pickup.

    If using Worldship as soon as you process the first package the software send message to UPS to activate Day's smartpickup. Otherwise have to log in to ups.com and manually schedule the smartpickup

    Please integrate this within SS so that as soon as an UPS shipments are performed, UPS is notified to activate the day's smartpickup.

    greg simek body nutrition supported this idea  · 
  2. 107 votes
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    Thanks for your input, everyone!

    If you’re creating this return yourself from a previously shipped order, you can create however many return labels needed.

    Once you’ve created the return label (within the shipment detail screen) for the first line item you’ve selected and created the label, you’ll stay in the returns screen in the order detail screen and press the blue + New Return link.

    This will allow you to create separate return labels for your line items.

    If this doesn’t work for you please let us know!

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    greg simek body nutrition commented  · 

    Thank you. I have been waiting a long time for this!

    However, I don't understand the instructions and when I hit "Create Return" in the shipments window on any FedEx shipment - nothing happens!

    Can you please post an illustrated tutorial?

    Thank you

    greg simek body nutrition supported this idea  · 
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    greg simek body nutrition commented  · 

    There hasn't been an update since 2015. That something that's as basic as creating a return for multipiece shipment is unsupported by now is kind of ridiculous.

    Other customer service agents at SS have said to just create one return label and print it multiple times and attach a copy on each return box. Just this past week, I've had two customers tell me that the fedex driver would not accept them. Whether that is related to a change in fedex policy, or the driver is misinformed doesn't matter: I cannot tell my customers to argue with the fedex driver to get them to accept it.

    The other CSR agent said just create multiple return labels: well, sure that's a possible solution but I'm paying 50% more because instead of one multipiece shipment Im now billed at 3 individual pieces.

    There's got to be a better way, or at least more responsive coding to user requests. While I'm sure there are a number of priorities to attend to at SS it's silly that multipiece returns are not supported but new integrations with Houzz, which isn't even an etailer are added while neglecting basic improvements on the regular infrastructure.

    Furthermore, EVERY one of your wholesale accounts ships multipiece shipments - it's not just me. All those cabinet makers on Houzz? Please provide an update and when we can expect this implementation.

  3. 71 votes
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    Thanks for your input, everyone! The product team will review your request and you’ll hear from us once we have made a decision.

    In the meantime, please provide as much detail as you can in this forum about how you detect fraud today or how many times a day/week you come across fraudulent orders. We’d like to hear input from other users as well!

    greg simek body nutrition shared this idea  · 

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