StickerTalk, LLC.

← Customer Feedback for ShipStation

My feedback

  1. Allow the ability to specify a weight for "Your packaging"

    177 votes
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    47 comments  ·  Product Feedback & Fresh Ideas » Order Management  ·  Flag idea as inappropriate…  ·  Admin →
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    StickerTalk, LLC. commented  · 

    We have over 15,000 skus and orders with quantities ranging from 1 to 1000’s. There is no way we can include package weight in each of our products. This feature would greatly simplify our workflow. We could auto populate the weight and not have to weigh each package. Please implement this.

    Jeff
    Stickertalk

    StickerTalk, LLC. supported this idea  · 

  2. Automatic printing of Packing Slips for new orders

    424 votes
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    120 comments  ·  Product Feedback & Fresh Ideas » Printing & Documents  ·  Flag idea as inappropriate…  ·  Admin →
    under review  ·  AdminShipStation (Product Owner, ShipStation) responded

    ShipStation’s new layout (formerly called V3) does currently show when both labels and packing slips have been printed through ShipStation (either via ShipStation Connect or downloaded from the Print pop-up… if you use the browser print option, we cannot track the print status). You can see the print status in the Shipments tab by showing the Label Printed and Packing Slip Printed columns, or by opening the Shipment Details screen.

    We will consider the feedback around auto-printing packing slips when orders import, but there are a number of challenges around this approach that need to be overcome (for example, how to handle when the printer workstation is asleep or there is a hardware issue and printing is unsuccessful – ShipStation doesn’t have a way to receive that kind of feedback from the printer and it would not be desirable to show a packing slip as printed when it actually hasn’t…

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    StickerTalk, LLC. commented  · 

    Admin said, "You can see the print status in the Shipments tab."

    This is the WRONG place to display this. Once I've shipped the package I know that the the packing slip was printed. We need this visibility in the "Awaiting Shipment" tab. Please fix this.

    Jeff

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    StickerTalk, LLC. commented  · 

    Still need this.

    StickerTalk, LLC. supported this idea  · 
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    StickerTalk, LLC. commented  · 

    Still want this.

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    StickerTalk, LLC. commented  · 

    Any updates on this? It was requested 7 years ago and has over 300 votes.

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    StickerTalk, LLC. commented  · 

    Any updates? This would be a time saver for us. Currently we have set up Tags to keep track of what has been printed and what hasn't. But while that works for us, it is still time consuming to do. This would speed that process up for us and save some time. You haven't responded in almost two years to this request. As of this posting it has 301 votes. Can you give us an update?

    Jeff

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    StickerTalk, LLC. commented  · 

    An automation rule would be great, because then I could determine which orders get printed and when. If I also had the ability to also choose the printer through the automation rule that would be even better. Then I could print international orders to one printer and domestic to another.

    For example, (If "International order" print to Canon 1.) (If "Domestic order" print to Canon 2) and run these rules for all orders when they are imported.

    If I can't have any of that, just print them to my default packing list printer when they come in. It would save lots of time.

    Jeff
    StickerTalk.com

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    StickerTalk, LLC. commented  · 

    This is a great idea! I really like the automation rule idea. We would use this. That way when we show up at work in the morning, our orders from overnight would already be sitting on the printer and every time a new order was imported, it would be printed. I'm out of votes or I would give this idea 3.

    Jeff

  3. add images to Walmart orders

    43 votes
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    4 comments  ·  Product Feedback & Fresh Ideas » Selling Channels, Carriers & Other Connections  ·  Flag idea as inappropriate…  ·  Admin →
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    StickerTalk, LLC. commented  · 

    I believe that the issue here is that Walmart does not send the image url with the order. However, if you add the url of your images into the Products section of Shipstation, the images will be displayed on your Wal-mart orders. We have done this and it has fixed this issue for us. If we have a new product that sells on walmart that we haven't imported, we just add the image url at that time. Hope this helps.

    Jeff

  4. amazon transparency

    48 votes
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    7 comments  ·  Product Feedback & Fresh Ideas » Selling Channels, Carriers & Other Connections  ·  Flag idea as inappropriate…  ·  Admin →
    StickerTalk, LLC. supported this idea  · 

  5. ShipStation automatically emails a Delivery Exception notification

    131 votes
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    27 comments  ·  Product Feedback & Fresh Ideas » Customers & Email Communication  ·  Flag idea as inappropriate…  ·  Admin →
    StickerTalk, LLC. supported this idea  · 

  6. USPS Return Shipping Label without paying postage up front

    222 votes
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    35 comments  ·  Product Feedback & Fresh Ideas » Returns Management  ·  Flag idea as inappropriate…  ·  Admin →
    planned  ·  AdminShipStation (Product Owner, ShipStation) responded

    Previously our Endicia integration provided the ability to print pay-on-use USPS return labels if your Endicia account was enabled for this feature.

    We are currently exploring the pay-on-use option for other USPS postage providers. We will update this post with more information when available.

    StickerTalk, LLC. supported this idea  · 

  7. Video Each Shipment for proof of correct shipping

    3 votes
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    0 comments  ·  Product Feedback & Fresh Ideas » Customer Records  ·  Flag idea as inappropriate…  ·  Admin →
    StickerTalk, LLC. shared this idea  · 

  8. Combine matching walmart products automatically

    21 votes
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    4 comments  ·  Product Feedback & Fresh Ideas » Order Management  ·  Flag idea as inappropriate…  ·  Admin →
    StickerTalk, LLC. supported this idea  · 
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    StickerTalk, LLC. commented  · 

    This is an issue for us as well. A packing slip can be several pages long and it is easy to miscount the quantity that needs to be shipped.

  9. Enable Amazon Shipping for All Seller-Fulfilled Orders (Not just Prime)

    26 votes
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    3 comments  ·  Product Feedback & Fresh Ideas » Selling Channels, Carriers & Other Connections  ·  Flag idea as inappropriate…  ·  Admin →
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    StickerTalk, LLC. commented  · 

    I agree with this. We received several negative feedbacks over the Christmas holidays and if the Amazon Buy Shipping had been enabled through Shipstation, those feedbacks would have been removed. We are now shipping everything through Amazon instead of Shipstation to combat this. It is frustrating to have such a great piece of software, but not be able to utilize it. I know that this cuts into Shipstations margins, because they receive a portion of all Priority packages shipped through their service. However, if you lose all of your customers, what have you accomplished. I know this will fall on deaf ears, but this is something that your customers need.

  10. Automatically notify when late delivery

    21 votes
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    1 comment  ·  Product Feedback & Fresh Ideas » Shipment Management  ·  Flag idea as inappropriate…  ·  Admin →
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    StickerTalk, LLC. commented  · 

    It would also be useful, because we could contact the customer and notify them of the delay and that we are working to get it corrected.

  11. when I set up my orders to print ,I will often use the group by button on teh top right of the screen and sort by sku. The first sku that is

    1 vote
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    1 comment  ·  Product Feedback & Fresh Ideas » Order Management  ·  Flag idea as inappropriate…  ·  Admin →
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    StickerTalk, LLC. commented  · 

    I agree. We have the same issue with this.

  12. Automation Rule to print to designated printer based on a field value

    6 votes
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    1 comment  ·  Product Feedback & Fresh Ideas » Order Management  ·  Flag idea as inappropriate…  ·  Admin →
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    StickerTalk, LLC. commented  · 

    This would be very useful and money saving. UPS and Fedex provide labels at no charge, but they frown on ordering more than the amount of orders you are shipping. If I could print FedEx to one printer USPS to another and DHL to yet a third, I could save some money on labels.

    Another benefit of this would be the ability to print packing slips to different printers. Currently when we print, we have to manually sort all of the packing slips by warehouse location, so that they can be pulled by different employees. Whit this option we could print to each printer based on SKU or any other selectable field.

  13. Have a "mark printed" checkbox when printing packing slips

    16 votes
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    3 comments  ·  Product Feedback & Fresh Ideas » Order Management  ·  Flag idea as inappropriate…  ·  Admin →
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    StickerTalk, LLC. commented  · 

    We also use the tag function for this, but an automated version would be fantastic. If you forget to mark the orders as printed, then you can't print again until you have shipped everything.

    Jeff

  14. Have different printers for international vs. domestic labels

    204 votes
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    91 comments  ·  Product Feedback & Fresh Ideas » Printing & Documents  ·  Flag idea as inappropriate…  ·  Admin →
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    StickerTalk, LLC. commented  · 

    This is a great idea! We use DHL for all international orders and we get free labels from them. We are unable to use those labels, since we use USPS for domestic orders.

    Jeff

  15. Add decimals to automated weight adjustments

    106 votes
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    34 comments  ·  Product Feedback & Fresh Ideas » Order Management  ·  Flag idea as inappropriate…  ·  Admin →
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    StickerTalk, LLC. commented  · 

    This is very important to us as well. We ship over 60,000 packages per year. 90% of those orders use the same packaging. The envelope weighs .9 oz and our products have varying weights from .3 oz to 1.2 oz. Since we have to enter whole numbers, we can easily overpay when we ship multiple items.So we weigh every package. If the software would add the package weight and product weight correctly, we would not need to verify the weight of every package and save a lot of time and money.

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