Jake Hanson Basic Honey

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    Hey @Eric, thank you for taking the time to post your feedback here! ShipStation shouldn’t take a week to update your orders, and I see you’ve opened a few tickets with our team. I’m glad you’ve gotten in touch with us about this and that a few of our folks were able to give you some more information on how our update processes work.

    I am going to keep your feedback handy if, in the future, we end up making such a change and would like to invite users to try it out, but it this type of update is not in the foreseeable future. Your idea will remain active here in the forum so we can see what other users are running into business challenges because of this update frequency.

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    Jake Hanson Basic Honey commented  · 

    I agree this is a major issue with the platform that seems like it should be extremely simple to fix. I can't quite understand why ShipStation would have an algorithm determine refresh periods unless it is computationally expensive to refresh stores, which I don't imagine is the case. I think the refresh period should be a manually set parameter for each store, which seems simple enough to implement. The current algorithm is punitive in the sense that orders fall through the cracks for stores with small sales volume which further decreases sales volume. The last thing we want from our shipping platform is a source of negative feedback on business!

    Jake Hanson Basic Honey supported this idea  · 

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