Stef Tock Jigsaw Marketing & Media

My feedback

  1. 147 votes
    Vote
    Sign in Sign in with: ShipStation
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    An error occurred while saving the comment
    Stef Tock Jigsaw Marketing & Media commented  · 

    Probably 70% of our orders contain multiple lines. The automate rules where one of the reasons we chose ShipStation, but for use the just don't work. Why can't they detect if an order contains a SKU if there is more than a single item in the order?? It's such an important feature and the automation rules are severely limited without this functionality.

    We also like to be able to automatically split orders too (based on SKUs within an order. Can't do that either.

    Stef Tock Jigsaw Marketing & Media supported this idea  · 
  2. 306 votes
    Vote
    Sign in Sign in with: ShipStation
    Signed in as (Sign out)
    You have left! (?) (thinking…)

    The ability to automatically split items into separate shipments is now on the ShipStation product roadmap.

    We will set this request to completed once the feature has been officially released.

    Stef Tock Jigsaw Marketing & Media supported this idea  · 
    An error occurred while saving the comment
    Stef Tock Jigsaw Marketing & Media commented  · 

    Could really do with this too. A lot of our orders contain items that are available for immediate dispatch and also items with a future ship date (like a pre order).

    We'd really like to be able to create a rule that auto-splits any order if certain criteria are matched (i.e. split item into new order if SKU contains 'xyz' or if product title contains 'abc'). At the moment this has to be done manually, each day for hundreds of orders, which is prone to human error, and take a LOT of time. Please, please implement something like this.

  3. 2 votes
    Vote
    Sign in Sign in with: ShipStation
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    Stef Tock Jigsaw Marketing & Media shared this idea  · 
  4. 246 votes
    Vote
    Sign in Sign in with: ShipStation
    Signed in as (Sign out)
    You have left! (?) (thinking…)

    Thanks for leaving your thoughts, everyone! We’ll keep this in mind; for now, please leave your votes and comments to help keep this discussion active. Being specific in how this would affect your workflow and how you’re currently doing it will help our product team to implement new features.

    For now, as an alternate workflow suggestion, you could be marking these orders as shipped. You would want to set the carrier to “Other”, and then use the tracking field for your “Pickup” or “Pallet Delivery” custom message.
    Here’s an article to go over marking orders as shipped in case its needed: https://help.shipstation.com/hc/en-us/articles/206640507

    Stef Tock Jigsaw Marketing & Media supported this idea  · 

Feedback and Knowledge Base