246 votes66 comments · Product Feedback & Fresh Ideas » Returns Management · Flag idea as inappropriate… · Admin →
Hi @everyone! Thanks for your input, we’ve added the ability to mark products on your branded returns portal as non-returnable. By default, all products are returnable.
Here’s more information on returnable products: https://help.shipstation.com/hc/en-us/articles/360001512811
We will continue to review modifying return reasons and adding notes when a customer selects the return reason as “other”.
An error occurred while saving the commentAmy Beth Durham TC Marketing LLC commented
After submitting a ticket to "support", I was encouraged to post my feedback here. We too would benefit from having an option of "didn't fit" for the reasons for a return.
Thank you for your consideration.