David Dellanave Dellanave Imports

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    Hello everyone,

    I’ve posted the following response to our ShipStation community thread and want to also share here for transparency:

    Thank you for your candor with your feedback. We definitely understand and appreciate that the lack of responsiveness on this specific issue has been frustrating. We are working internally to improve how we review and respond to feedback so this doesn’t keep occurring in the future. And we apologize for failing to meet our users’ expectations around this feedback. We will do better and changes are already happening.

    Our product team is investigating how to implement a workable solution for this that will not impact other existing functionality and properly uses the notification service that’s embedded in ShipStation. There are really two issues here that need to be addressed and they don’t affect all users equally:

    Spam – ensuring the notification makes it to your user without getting filtered to…

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    David Dellanave Dellanave Imports commented  · 

    6 years this has been waiting...

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    David Dellanave Dellanave Imports commented  · 

    I was reminded to come back to this thread after getting an email from ShipStation bragging about SMS support: "You asked, we listened"

    Turns out SMS notifications have 152 votes and we're sitting here with 283 votes and 92 comments on a mission critical feature and you're still twiddling your thumbs.

    ShipStation is a zombie company.

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    David Dellanave Dellanave Imports commented  · 

    @Christo what do you use now? I'm open to switching platforms since nothing is keeping me here.

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    David Dellanave Dellanave Imports commented  · 

    This bug report (yes, it’s a bug report) honestly makes me wonder if ShipStation is a zombie company. If they aren’t working on this big of an issue, what are they actually doing?

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    David Dellanave Dellanave Imports commented  · 

    For what it’s worth I ended up building my own email notifications because the deliverability on these was so unacceptable.

    David Dellanave Dellanave Imports supported this idea  · 
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    David Dellanave Dellanave Imports commented  · 

    It's really good that you allow us to send notification emails from our email domain, but at this point in time it's almost useless without proper SPF and DMARC records. GMail places a giant yellow warning box above the email saying it might be fake. Most people will delete it and maybe even mark it as spam. This will algorithmically harm ALL email from the same domain, so you're possibly crippling someone's business because this simple feature isn't implemented. As an example, please see ConvertKit's verified domain implementation.

    This feature request is 3 years old and probably 5 years overdue.

    When can we expect this critical feature to be implemented?

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