Brian Saha Pinconning Cheese Co.
My feedback
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43 votes15 comments · Product Feedback & Fresh Ideas » Order Management · Flag idea as inappropriate… · Admin →
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We love shipstation and all the time saving implements it has to offer, but this is one area that can be a pain for us. We sell most of our items based on exact weights and have to use decimals on our woocomerce site to reflect this. When orders are exported to shipstation however, shipstation cannot handle the decimals and rounds up product quantities, which can make things very confusing on customer tracking emails because it shows inaccurate order quantity totals for them. If this could be fixed that would be great as this is the only real issue we have with shipstation. It can be a pain receiving phone calls from customers that are upset because they think we screwed up their order, especially during the busy holiday season.