Jason Sims Plethora7 LLC
My feedback
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153 votes39 comments · Product Feedback & Fresh Ideas » Order Management · Flag idea as inappropriate… · Admin →
Hey @Eric, thank you for taking the time to post your feedback here! ShipStation shouldn’t take a week to update your orders, and I see you’ve opened a few tickets with our team. I’m glad you’ve gotten in touch with us about this and that a few of our folks were able to give you some more information on how our update processes work.
I am going to keep your feedback handy if, in the future, we end up making such a change and would like to invite users to try it out, but it this type of update is not in the foreseeable future. Your idea will remain active here in the forum so we can see what other users are running into business challenges because of this update frequency.
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11 votes4 comments · Product Feedback & Fresh Ideas » Order Management · Flag idea as inappropriate… · Admin →Jason Sims Plethora7 LLC
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We are evaluating a new solution for our business and have been very impressed with ShipStation until running into this issue. The last order update for our Amazon channels was when we set up the channels five days ago. At several hundred orders per day, there is a massive quantity of orders just now coming in after we've run a manual update. We should be able to reliably have orders flowing through in 15-minute increments. The MWS API throttling wouldn't be an issue for that level of frequency. As is, I'm afraid the lack of automation here may be a dealbreaker for us.