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    Hello everyone,

    I’ve posted the following response to our ShipStation community thread and want to also share here for transparency:

    Thank you for your candor with your feedback. We definitely understand and appreciate that the lack of responsiveness on this specific issue has been frustrating. We are working internally to improve how we review and respond to feedback so this doesn’t keep occurring in the future. And we apologize for failing to meet our users’ expectations around this feedback. We will do better and changes are already happening.

    Our product team is investigating how to implement a workable solution for this that will not impact other existing functionality and properly uses the notification service that’s embedded in ShipStation. There are really two issues here that need to be addressed and they don’t affect all users equally:

    Spam – ensuring the notification makes it to your user without getting filtered to…

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    PopShadow Decals PopShadowDecals commented  · 

    It doesn't really look like anyone is paying attention to this thread. It's actually so easy to fix, i can't believe we're being ignored.

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    PopShadow Decals PopShadowDecals commented  · 

    Yep, I have to reply to my customers daily, "please check your spam for tracking."
    I shouldn't have to do that.
    I get tracking emails from other retailers when I order online.

    It's sad to be ignored like this.

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    PopShadow Decals PopShadowDecals commented  · 

    All our emails are landing in customer's spam, due to higher restrictions and spam prevention.
    Please consider this.

    PopShadow Decals PopShadowDecals supported this idea  · 

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