260 votes68 comments · Product Feedback & Fresh Ideas » Returns Management · Flag idea as inappropriate… · Admin →
Hi @everyone! Thanks for your input, we’ve added the ability to mark products on your branded returns portal as non-returnable. By default, all products are returnable.
Here’s more information on returnable products: https://help.shipstation.com/hc/en-us/articles/360001512811
We will continue to review modifying return reasons and adding notes when a customer selects the return reason as “other”.
An error occurred while saving the commentTom Parker BodyHelix, LLC commented
I wish we had the opportunity to customize the "Return Reasons" on the Branded Returns Portal. The default options are not relevant to our product returns.Tom Parker BodyHelix, LLC supported this idea ·