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1. Customize Branded Returns page

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   68 comments  ·  Product Feedback & Fresh Ideas » Returns Management  ·  Flag idea as inappropriate…Flag idea as inappropriate…  ·  Delete…  ·  Admin →
   under review  ·  AdminShipStation (Product Owner, ShipStation) responded

   Hi @everyone! Thanks for your input, we’ve added the ability to mark products on your branded returns portal as non-returnable. By default, all products are returnable.

   Here’s more information on returnable products: https://help.shipstation.com/hc/en-us/articles/360001512811

   We will continue to review modifying return reasons and adding notes when a customer selects the return reason as “other”.

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   Tom Parker BodyHelix, LLC commented  ·  April 02, 2019  ·  Edit…  ·  Delete…

   I wish we had the opportunity to customize the "Return Reasons" on the Branded Returns Portal. The default options are not relevant to our product returns.

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   Tom Parker BodyHelix, LLC supported this idea  ·  April 02, 2019