Hi @everyone! Thanks for your input, we’ve added the ability to mark products on your branded returns portal as non-returnable. By default, all products are returnable.
Here’s more information on returnable products: https://help.shipstation.com/hc/en-us/articles/360001512811
We will continue to review modifying return reasons and adding notes when a customer selects the return reason as “other”.
An error occurred while saving the commentWesley Furgiuele Nuria commented
Agreed. It is disappointing to see how many votes this has and how long this has been open without any indication of being put on the roadmap. It seems that it should be obvious that "missing parts" for a retailer selling candy or t-shirts, etc. is at best silly and at worst confusing for the customer.
If the return reasons cannot be customized, then there should at least be an option to hide them and we could handle the return reasoning as part of the return flow on our site before the customer is directed to the ShipStation returns page.