53 votes21 comments · Product Feedback & Fresh Ideas » Order Management · Flag idea as inappropriate… · Admin →
Hi Jason! Thanks for bring this up (and the kudos!) Have you looked into tagging your local orders? This will help increase visibility and you can automate the tagging.
If you’ve got “local pickup” as an option on your store, we can import that value as the requested service (depending on which selling channel you’re using). If the requested service appears, you can make an automation rule that says “If requested service (marketplace) equals local pickup, then apply a tag”.
Once you get there, you can use the mark as shipped method to move the order from awaiting shipment to shipped.
Let us know here in the product feedback forum if you’ve got any questions or more information to clarify your idea.
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It doesn't make any sense that Shipstation would not work with customers to address local delivery and in-store pickup. Having to tag and do workarounds defeats the purpose of integrations and also costs money. I have signed up for a new account under the expectation that Shipstation staff will help me resolve this issue so I don't have to create workarounds for local delivery options and in-store pickups.