60 votes17 comments · Product Feedback & Fresh Ideas » Returns Management · Flag idea as inappropriate… · Admin →
An error occurred while saving the commentTom Schulz Shelta Inc commented
This has been a huge headache for me. They already have this option when you want to manually create a return label. So the programming is already there. Shipping- Returns - Service "Same as outbound" Should be a no brainier. Lets get it done please.
249 votes66 comments · Product Feedback & Fresh Ideas » Returns Management · Flag idea as inappropriate… · Admin →
Hi @everyone! Thanks for your input, we’ve added the ability to mark products on your branded returns portal as non-returnable. By default, all products are returnable.
Here’s more information on returnable products: https://help.shipstation.com/hc/en-us/articles/360001512811
We will continue to review modifying return reasons and adding notes when a customer selects the return reason as “other”.