246 votes66 comments · Product Feedback & Fresh Ideas » Returns Management · Flag idea as inappropriate… · Admin →
Hi @everyone! Thanks for your input, we’ve added the ability to mark products on your branded returns portal as non-returnable. By default, all products are returnable.
Here’s more information on returnable products: https://help.shipstation.com/hc/en-us/articles/360001512811
We will continue to review modifying return reasons and adding notes when a customer selects the return reason as “other”.
An error occurred while saving the commentRocky McVey Conduent commented
This is something that is highly needed. We use Shipstation for mostly asset management. As such we are not selling to customers, but controlling a flow of equipment. Having custom reasons would be a big help in sorting the returned equipment.Rocky McVey Conduent supported this idea ·