kma9503

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    Discounts have been a tricky thing to manage, but we do understand the importance of importing discounts into ShipStation.

    Currently, there is an option for Shopify stores to import a discount code into the ShipStation “Internal Notes” field. If you’d like to have this option enabled on your Shopify store for ShipStation, please contact our support team and ask them to enable the store setting “Shopify Discount Codes In Notes” on your connected Shopify store.

    All this does is send the discount code into your internal notes, but this can be useful so when you see that the total paid is less than the Total field in your order summary, you’ll have the discount code to reference directly in the order.

    You can also use the internal notes field as a criteria in an automation rule to perform an action on the order when it…

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    kma9503 commented  · 

    This needs to be bumped a little higher for me. My store regularly run automatic discounts (buy x, get y at 10% off; buy one get one, etc.) And while the issue is not critical for US shipments, it is absolutely crucial for international orders. If the orders are imported to ShipStation with the original valuations, then international customers are charged VAT/Duties based on the original value instead of the discounted value. And considering some of the very low de minimus values, $20 or less, a valuation change of a dollar or more can be huge.

    kma9503 supported this idea  · 
  2. 83 votes
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    We are currently working on this option for our Shopify users. If you’d be interested in trying out this feature, we can enable it for you upon request.

    Please contact our support team and request we enable the Shopify Line Item Adjustments feature.

    kma9503 supported this idea  · 
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    kma9503 commented  · 

    I will post to this idea, since my issue is related, but I will also post it separately.

    After a lengthy e-mail discussion (Support ticket #860832) with both Shopify and Shipstation representatives, it appears the functionality to import partially refunded orders from Shopify is a bit faulty. A customer case follows:

    Jane orders 2 hats and 1 shirt from ABC Shopify Store and payment is cleared. She then e-mails ABC Shopify store and indicates that she made a mistake and only wants 1 hat and 1 shirt. ABC Shopify store processes a partial refund for the undesired item and the Shopify order history reflects the change. ABC Shopify Store then imports the order to be fulfilled and Jane's order is now in the Shipstation queue. However, the order that arrives in the Shipstation queue shows Jane's original order of 2 hats and 1 shirt and a full payment for 3 items instead of the updated order for 1 hat and 1 shirt and a reduced payment. The change made to the order in ABC Shopify Store that indicates the reduction in hats and the reduction in payment fees is not indicated.

    I was told by both Shopify and Shipstation reps that both systems are functioning correctly - meaning that when orders are imported, any products that are marked as "Requires shipping" in Shopify are imported into Shipstation, in their "full/original" quantity and ignoring the partial refund. This one trigger - “Requires Shipping” - in Shopify is what determines what items are imported into Shipstation associated with a particular order.

    Back to the case study – Jane receives her order, but the packing slip generated by Shipstation shows her original order not the adjusted order and she is now confused and has to go back to her order history at ABC Shopify Store to see what she actually ordered. A customer does not want to see the original order still showing on a packing slip. They want to see the correction/partial refund. The packing slip (and any other associated forms) generated by Shipstation should reflect the same information (items, quantities, payment made) in their final Shopify order.

    Three major issues are cause by this:
    1 – Loss of inventory because too much inventory is shipped based on Shipstation's calculations.
    2 – Customs valuations for shipments sent around the world are overvalued and overcharged associated customs fees.
    3 – Lost postage fees because too much weight is applied to the order since there are more items than indicated by the partially refunded order.

    As a current workaround - I have to use the "Notes" feature within Shopify to notate if there is a partial refund and which items to remove and update in Shipstation MANUALLY the quantity, weight and amount paid of an order. If I did not use the notes, I would be losing inventory and postage fees because I send out more than customers request.

    Also, I ship around the world, and partial refunds are crucial to get correct for calculation of customs fees. Again, I have to use the “Notes” feature in Shopify to remind myself to manually update an order's customs valuation. If an order is partially refunded, the value of the order should be reduced accordingly and reflected in the customs valuation, so that international customers are not overcharged customs fees.

    Another side issue is the true unprofessionalism of the packing slips/shipping confirmation e-mails not reflecting the orders correctly.

    The following screen shots are an indication of how partial refunds are reflected in Shopify and Shipstation currently:
    https://screenshot.click/16-36-59875-32460.png
    https://screenshot.click/16-36-65968-15543.png
    https://screenshot.click/16-37-89408-75169.png
    https://screenshot.click/16-37-80064-93293.png
    https://screenshot.click/16-38-89043-19644.png
    https://screenshot.click/16-38-21185-58206.png

    I would greatly appreciate a review of how orders are imported from Shopify into Shipstation. Partial refunds need to be reflected appropriately from both the seller and customer perspective.

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