jason.getlean

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  1. 7 votes
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    Thanks for bringing up all this great info on returns, @chesshouse! Your return labels have the RMA number printed on them. Once you receive a package, you can use the advanced search on the shipments page to look up orders by the RMA number.

    When you use advanced search on shipments, remember to change the category to returns (this is the first field you see after clicking “advanced search”). This will be the most direct way to look up your returns.

    You can also do a quick search by your customer’s name or city. This will pull up all of the shipments associated with their name or the city. Then you can click on the returns tab to view all returns.

    As for your spreadsheet logging, can you give me more detail on what you’re doing with it?

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    jason.getlean commented  · 

    Please create an audit log for RMA's that shows who generated them.

  2. 65 votes
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    Thank you for your feedback.

    Support for DHL ecommerce MAX services is not currently on the roadmap, however, we’d like to get a better understand of the interest and demand around this.

    We are setting this topic as Under Review and encourage those interested in using this service class in ShipStation to vote on this thread and leave any comments about how this would serve your business.

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    jason.getlean commented  · 

    Sad that after years we will soon be forced to move to a different provider with all 12 SS accounts just to get the DHL max rate.

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  3. 14 votes
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    jason.getlean commented  · 

    PLEASE GIVE US DHL MAX!!!

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  4. 3 votes
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  5. 8 votes
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