17 votesHoward Cheng Just Mobile commented
Yes, it is very frustrating losing data on orders that were combined. This is the single reason why I don't use "combine orders". I still need to be able to search all individual orders, regardless if it was combined into other orders. My customers demand having their PO# on the packing list I provide so they can receive properly. If the combined order only has the info from the surviving order, then receiving dept can not properly receive against their PO in the system.
Thank you all for voting and commenting.
The product team is reviewing your request and you’ll hear from us once we have made a decision.
Some additional feedback we would love to hear:
How often do you combine orders each week?
Are there times you do not want to combine orders even though they are going to the same location?
Feel free to add any more information that will help us make an informed decision by commenting here in the forum!Howard Cheng Just Mobile commented
Yes, there will be times when we do not want to combine orders even though they have the same shipping address. So it is best to make combine orders optional. But one this that is very important is to not let combined orders get lost. Right now, only the surviving order get its data intact, whereas the combined orders are all lost. But data like Order#, Invoice# are still very important and must remain searchable.