Andrew Newby Steampunk Junkies

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  1. 319 votes
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    Andrew Newby Steampunk Junkies commented  · 

    I can't believe this still isn't sorted. Especially with the IOSS stuff for the EU now! I'm trying to send a parcel from the UK to Portugal. The tax has been taken by Etsy (as it should be), and we are trying to include ETSY's IOSS number. However, it

    "You must share Etsy's IOSS number, IM3xxxx, with your courier for this order (use it only for this purpose). This helps ensure that your buyer won't be charged VAT twice. Make sure to write the value of this order in euros, €73.55, on your package, too."

    But we can't do this, as its insisting we put GBP as the customs currency!!!! Absolute joke this hasn't been sorted. I'm going to scrap this **** and just go with Royal Mails own system, as most of our stuff goes via them anyway.

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    Andrew Newby Steampunk Junkies commented  · 

    Has anyone got any suggestions for a better system? I'm fed up waiting for SS to fix this!

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    Andrew Newby Steampunk Junkies commented  · 

    @Ben we signed up with assure.taxamo.com. You use their API to work out the VAT of your sale, and then they submit it on your behalf and just charge you the VAT + £2 admin fee. Much cheaper it seems than registered for IOSS in an EU country, and having to pay £2k a year for a "local rep" !

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    Andrew Newby Steampunk Junkies commented  · 

    I can't believe this still isn't sorted. With the IOSS stuff now in the EU, its even more important that the customs duties are shown int he correct currency - otherwise the EU will think we are fiddling the books on the amount of VAT to pay!

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    Andrew Newby Steampunk Junkies commented  · 

    This is crazy! I need to be able to pass along the currency amount via the API, otherwise on the digital customs forms our customers are being sent the WRONG amount! For example, they paid $50 for an item on our site (which has multi currency options), yet the customs form is coming through as GBP! So £50GBP ($60-$70~).

    Why on earth can't you just offer the option to pass the currency code along via the API? Its like 5 minutes work! And if its not passed along, just do what you are already doing.

    This is why I like small businesses who are responsive to what people request. I've been asking for this for 2 years, and still nothing. On the verge of leaving and finding a new solution, which would be a shame as the other features I love on here - but this is a deal-breaker

    Andrew Newby Steampunk Junkies supported this idea  · 
  2. 56 votes
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    Andrew Newby Steampunk Junkies supported this idea  · 
  3. 27 votes
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    Andrew Newby Steampunk Junkies commented  · 

    Totally agree. I'm amazed this isn't a feature already! Seeing "£0" is pointless, as you want to see the prices for each type to decide what to use

    Andrew Newby Steampunk Junkies supported this idea  · 

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