Stephen Guyer Positive Technologies, Inc.

My feedback

  1. 87 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    An error occurred while saving the comment
    Stephen Guyer Positive Technologies, Inc. commented  · 

    I am beginning to believe that Shipstation does not have permission to create a label that would be accepted by UPS. The same applies to the high value report, which our driver has told us is meaningless unless it comes from Worldship. So because Shipstation does not work with Worldship, it's very likely they are simply unable to provide these documents.

    It would be nice if they would admit this instead of just pretending that the problem doesn't exist with this "pre-scan" nonsense, which is essentially a lie.

    An error occurred while saving the comment
    Stephen Guyer Positive Technologies, Inc. commented  · 

    Denise, that is incorrect. The scannable label ties directly to the manifest and also contains a package count. The manual scans of the packages would be nice, but entirely unnecessary.

    An error occurred while saving the comment
    Stephen Guyer Positive Technologies, Inc. commented  · 

    Every mention of End of Day for UPS on this feedback forum is met with "your packages are pre-scanned." There seems to be a fundamental misunderstanding as to why this is needed. We need EVIDENCE that our packages were given to UPS. This is a core functionality issue and one that I can't believe has been just swept under the rug. Again, we need a signable, scannable end of day report as a protection for US, your CUSTOMER. This has nothing to do with what UPS requests or what they want to see.

    An error occurred while saving the comment
    Stephen Guyer Positive Technologies, Inc. commented  · 

    This is absurd. Shipstation needs to understand that this "pre-scanned" nonsense does nothing to prevent UPS from denying a claim. We need a scannable barcode that the driver can use to log the pickup.

    Stephen Guyer Positive Technologies, Inc. supported this idea  · 

Feedback and Knowledge Base