Nellie Stephenson Matador
My feedback
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69 votesNellie Stephenson Matador
supported this idea
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17 votes
Hey, @tysonmiller! Thanks for taking the time to add your idea! We’ll keep your idea in mind for future updates, but for now we’d like to see your idea gain interest from other users before making a decision.
You’re right, Customer Records are referenced by their email addresses. You mentioned this is “quite a few” orders. Have you tried to use a CSV file to create these manual orders? This way you can assign the username to a different value to create multiple Customer Records under one name—if not to just do your manual orders all at once.
Nellie Stephenson Matador
supported this idea
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135 votes
Hi @everyone! Thanks for your input, we’ve added the ability to mark products on your branded returns portal as non-returnable. By default, all products are returnable.
Here’s more information on returnable products: https://help.shipstation.com/hc/en-us/articles/360001512811
We will continue to review modifying return reasons and adding notes when a customer selects the return reason as “other”.
An error occurred while saving the comment Nellie Stephenson Matador
commented
Echoing "shopthedocks" that we need to be able to offer both USPS First Class and Priority based on weights. We can absolutely create automation rules for this if the option was available.
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7 votes
An error occurred while saving the comment Nellie Stephenson Matador
commented
Yes! This would help so much for cross referencing, as well as tracking folks who are submitting multiple returns over time.
Nellie Stephenson Matador
supported this idea
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1 voteNellie Stephenson Matador
shared this idea
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126 votes
Hey @Eric, thank you for taking the time to post your feedback here! ShipStation shouldn’t take a week to update your orders, and I see you’ve opened a few tickets with our team. I’m glad you’ve gotten in touch with us about this and that a few of our folks were able to give you some more information on how our update processes work.
I am going to keep your feedback handy if, in the future, we end up making such a change and would like to invite users to try it out, but it this type of update is not in the foreseeable future. Your idea will remain active here in the forum so we can see what other users are running into business challenges because of this update frequency.
An error occurred while saving the comment Nellie Stephenson Matador
commented
Hi folks - also chiming in to request the ability to auto-update more frequently. Every hour would be the bare minimum. Could Shipstation shed some light on why implementing this is such a hurdle? What is it that all of the users who desperately need this aren't understanding? The auto-update hasn't worked once for me despite the setting being activated - manual refresh only.
This feature is absolutely neccesary for anyone using Shipstation for B2B shipments. Please implement this! I'm seeing nearly 3.5 years of people requesting this, could we please get an update?