Elart Coello

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    Thank you for submitting this request and helping us to improve ShipStation! We need to determine if this is possible through the carrier API. We do not actually generate any of the Commercial Invoices or Customs Forms. We send the shipment information to the carrier, then they generate the form in realtime and send it back to ShipStation so you can easily manage/print it. We will let you know once we have an update.

    Thanks again for your request,

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    Elart Coello commented  · 

    Why cant we fill out our own commercial invoices? I have gone into settings and checked the enter manually option under international shipments but I am not given the opportunity to do so instead it is automatically generated and printed in an unacceptable manner. I have made two recent international shipments that were instructed to charge any duty or tax to FedEx account number both are being held up in their respective countries due to incomplete commercial invoices.

    Is there a way to edit the commercial invoices automatically generated on SS?
    Is it possible to fill out commercial invoices myself?
    How can I un-check the relation to parties "not related" box?
    How can I retroactively update commercial invoices that are deemed incomplete once the package is held in customs in another country, before they return to sender? (currently in this situation now)

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