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    Hi @Deborah Calderon Senda de Vida, thank you for bringing this up. In the app, there isn’t a way to change the default state to the rate calculator. If you’ve got the resources available, you can use the API to build a small widget for quoting your residential customers. The field “residential” would need to be set to “true” in every request you send.

    Here’s a link to our developer documentation on this: https://www.shipstation.com/developer-api/#/introduction/integrating-with-shipstation

    Please let us know here in the forum if this helps.

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    Teemu&Associates commented  · 

    We just have all of our RMA #'s be the order number - RMA

    for Example: Order 123456 / the RMA would be 123456 - RMA - that way when you search you can see all records of shipped and returns in one area

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