Ben Bow

My feedback

  1. 319 votes
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    Ben Bow commented  · 

    Even worse. I currently haven't registered for the IOSS and am therefore expecting customers in the EU to receive VAT demands when their parcels go through customs in their country. Several of the sellers I ship for list prices in dollars as thats the most common currency for the art market we're in. The EU customers therefore end up paying more VAT than they should as ShipStation uses the same figure but puts GBP instead.

    That or I have to go through every order and change the pricing to reflect the actual cost but which leaves the amount the customer paid and the customs declaration not matching.

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    Ben Bow commented  · 

    Yes please! I have customers I ship for with stores in USD as well as GBP. I need the right figures from the sales to be transferred to the customs declarations. Crazy its not happening. I see GBP here, $ there.

  2. 291 votes
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    Hello everyone,

    I’ve posted the following response to our ShipStation community thread and want to also share here for transparency:

    Thank you for your candor with your feedback. We definitely understand and appreciate that the lack of responsiveness on this specific issue has been frustrating. We are working internally to improve how we review and respond to feedback so this doesn’t keep occurring in the future. And we apologize for failing to meet our users’ expectations around this feedback. We will do better and changes are already happening.

    Our product team is investigating how to implement a workable solution for this that will not impact other existing functionality and properly uses the notification service that’s embedded in ShipStation. There are really two issues here that need to be addressed and they don’t affect all users equally:

    Spam – ensuring the notification makes it to your user without getting filtered to…

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    Ben Bow commented  · 

    What are you using now @Jason?

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    Ben Bow commented  · 

    Just ended up here trying to fix a problem that was my fault. Surprised to see its something that Shipstation could be actively improving on.

    Ben Bow supported this idea  · 
  3. 27 votes
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    Ben Bow supported this idea  · 
  4. 3 votes
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    Ben Bow shared this idea  · 

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