254 votes66 comments · Product Feedback & Fresh Ideas » Returns Management · Flag idea as inappropriate… · Admin →
Hi @everyone! Thanks for your input, we’ve added the ability to mark products on your branded returns portal as non-returnable. By default, all products are returnable.
Here’s more information on returnable products: https://help.shipstation.com/hc/en-us/articles/360001512811
We will continue to review modifying return reasons and adding notes when a customer selects the return reason as “other”.
153 votes39 comments · Product Feedback & Fresh Ideas » Order Management · Flag idea as inappropriate… · Admin →
Hey @Eric, thank you for taking the time to post your feedback here! ShipStation shouldn’t take a week to update your orders, and I see you’ve opened a few tickets with our team. I’m glad you’ve gotten in touch with us about this and that a few of our folks were able to give you some more information on how our update processes work.
I am going to keep your feedback handy if, in the future, we end up making such a change and would like to invite users to try it out, but it this type of update is not in the foreseeable future. Your idea will remain active here in the forum so we can see what other users are running into business challenges because of this update frequency.
An error occurred while saving the commentCheyenne Lawrence Lucy Ave Boutique, Inc commented
Super frustrating, we moved over from ShippingEasy and they updated our orders every 10 minutes. We use SkuVault for inventory management and it relies on orders coming in from ShipStation, so when there is such a delay we are overselling popular items. PLEASE IMPLEMENT THIS ASAP! We would even pay more per month to have more frequent updates.