Kelly Worgan Brand U Promotional Products

My feedback

  1. 26 votes
    Vote
    Sign in Sign in with ShipStation
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    An error occurred while saving the comment
    Kelly Worgan Brand U Promotional Products commented  · 

    The branded returns portal has been really helpful, but we have one issue regarding exchanges. The customer is able to select exchange as the reason for their return, but there is nowhere for them to tell us what size they need to exchange for, so we still have to engage in another email exchange to figure out what they need. We have in the return details that they should include the size they need in a note with their return, but no everyone reads the directions and does that. If they could give us the size within the returns portal it would be much more efficient.

    Thanks!

    Kelly Worgan Brand U Promotional Products supported this idea  · 
  2. 139 votes
    Vote
    Sign in Sign in with ShipStation
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    Kelly Worgan Brand U Promotional Products supported this idea  · 

Feedback and Knowledge Base