The branded returns portal has been really helpful, but we have one issue regarding exchanges. The customer is able to select exchange as the reason for their return, but there is nowhere for them to tell us what size they need to exchange for, so we still have to engage in another email exchange to figure out what they need. We have in the return details that they should include the size they need in a note with their return, but no everyone reads the directions and does that. If they could give us the size within the returns portal it would be much more efficient.
Hi @everyone! Thanks for your input, we’ve added the ability to mark products on your branded returns portal as non-returnable. By default, all products are returnable.
Here’s more information on returnable products: https://help.shipstation.com/hc/en-us/articles/360001512811
We will continue to review modifying return reasons and adding notes when a customer selects the return reason as “other”.