328 votes86 comments · Product Feedback & Fresh Ideas » Order Management · Flag idea as inappropriate… · Admin →
The ability to automatically split items into separate shipments is now on the ShipStation product roadmap.
We will set this request to completed once the feature has been officially released.
92 votes22 comments · Product Feedback & Fresh Ideas » Order Management · Flag idea as inappropriate… · Admin →
Hey @josesepulveda! Thanks so much for taking the time to bring this up! Can you tell me more about the orders you’re splitting? For example, are you always splitting off one particular product because it may be too large to fit into one box?
An error occurred while saving the commentDavid Canul commented
Shipstation needs this feature. It can take hours to split orders for high volume shippers.
We mostly ship 1 item per box and 1 customer may order 2-6 different items. The boxes will have different weights and dimensions and shipstation does not have a way to automate the process of applying presets for multiple item orders of varying weight and size. As a work around, I split these orders 1 by 1 and apply automation rules with the correct weight and dimension for each package by sku. Splitting 100s of orders takes a long time but it is still faster than opening orders one by one to add multiple packages.
The current system of adding multiple packages to one order takes a long time and there is no way to lock in a set number of boxes to avoid accidentally shipping the wrong quantity. Example would be a 3 item order from one customer that will need to be shipped in 3 separate packages of varying weights and dimensions. There is no safeguard in place to prevent a user from accidentally entering 2, 5, or 10 extra packages. If you are dealing with a large number of multiple item orders, this leaves a lot of room for potential errors.
I know there is a way to apply a package set for multiple items but this does not work for us. The item combination a customer purchases changes all the time. Also, there is no way to see the numbers of packages added in the awaiting shipment screen as a way to verify that they were added at all. You have to manually open each order to view the number of packages added and / or weight & dimensions. There are just too many steps involved and I think there is definitely a lot of room for improvement here.