Thanks for your great idea! We’ll keep this in mind but would like to see more interest from other users before we pursue this new feature. If you know any other users that are interested please send them here!
Development for shipment item verification is underway for V3! Planned workflows support: scan Packing Slip barcode or search to pull up the shipment with items and scan UPC or click to verify items. Additional features, settings also in the works. Thank you all for your patience – we know this has been a long time coming.
3 votes0 comments · Product Feedback & Fresh Ideas » Selling Channels, Carriers & Other Connections · Admin →
3 votes2 comments · Product Feedback & Fresh Ideas » Selling Channels, Carriers & Other Connections · Admin →Laszlo commented
I also ran into this & I researched it. It is actually TopHatter's deficiency. Their API (the interface that ShipStation can use to check for new orders), simply does not provide the upsell information at all!
So, shipstation won't be able to know about the upsells until TopHatter incorporates this into their API.
I could not find a "feature request" page or blog for TopHatter. But anybody who reads this should send a support ticket to TopHatter so they give some priority to fixing this deficiency.