Ben Rothstein PharMeDoc Inc

← Customer Feedback for ShipStation

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  1. Laser Ship carrier integration

    52 votes
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    4 comments  ·  Product Feedback & Fresh Ideas » Selling Channels, Carriers & Other Connections  ·  Flag idea as inappropriate…  ·  Admin →
    Ben Rothstein PharMeDoc Inc supported this idea  · 

  2. Is there a way to charge the customer for the return label?

    157 votes
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    50 comments  ·  Product Feedback & Fresh Ideas » Returns Management  ·  Flag idea as inappropriate…  ·  Admin →
    In consideration queue  ·  AdminShipStation (Product Owner, ShipStation) responded

    Thank you for all your feedback.

    This idea is under consideration as we look at ways to improve the Branded Returns Portal. We are still seeking feedback on what the ideal experience would be, both from the merchant perspective as well as from your customer perspective. Please feel free to leave additional comments with your thoughts about how you’d like to see this implemented.

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    Ben Rothstein PharMeDoc Inc commented  · 

    I would love this functionality. Depending on the reason for the return, and whether or not the item has been opened, we will either pay for the shipping or the customer will be expected to pay shipping (or at least a portion of it). Until this feature is implemented we are unable to use the Returns portal, which is very unfortunate because we have significant order volume and this would help our customer experience.

    Ben Rothstein PharMeDoc Inc supported this idea  · 

  3. Time of Order

    3 votes
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    3 comments  ·  Product Feedback & Fresh Ideas » Order Management  ·  Flag idea as inappropriate…  ·  Admin →
    under review  ·  AdminShipStation (Product Owner, ShipStation) responded

    Hey there! We keep the Age column so that users can easily determine if an order has been sitting too long and needs to be shipped, but if you need the order date closer to the front of the columns you can click on the Order Date header and drag it to the front. You can also deselect the Age column entirely if you don’t want to see it- just click Columns at the top right of the screen.

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    Ben Rothstein PharMeDoc Inc commented  · 

    This would be good. I'd love to be able to see the time the order came in so I know if it was placed before or after my same-day handling cut off time

    Ben Rothstein PharMeDoc Inc supported this idea  · 

  4. ShipStation automatically emails a Delivery Exception notification

    137 votes
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    27 comments  ·  Product Feedback & Fresh Ideas » Customers & Email Communication  ·  Flag idea as inappropriate…  ·  Admin →
    Ben Rothstein PharMeDoc Inc supported this idea  · 

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