Ben Rothstein PharMeDoc Inc

← Customer Feedback for ShipStation

My feedback

  1. Laser Ship carrier integration

    49 votes
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    3 comments  ·  Product Feedback & Fresh Ideas » Selling Channels, Carriers & Other Connections  ·  Admin →
    Ben Rothstein PharMeDoc Inc supported this idea  · 

  2. Is there a way to charge the customer for the return label?

    140 votes
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    39 comments  ·  Product Feedback & Fresh Ideas » Order Management  ·  Admin →
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    Ben Rothstein PharMeDoc Inc commented  · 

    I would love this functionality. Depending on the reason for the return, and whether or not the item has been opened, we will either pay for the shipping or the customer will be expected to pay shipping (or at least a portion of it). Until this feature is implemented we are unable to use the Returns portal, which is very unfortunate because we have significant order volume and this would help our customer experience.

    Ben Rothstein PharMeDoc Inc supported this idea  · 

  3. Time of Order

    3 votes
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    3 comments  ·  Product Feedback & Fresh Ideas » Order Management  ·  Admin →
    under review  ·  AdminShipStation (Product Owner, ShipStation) responded

    Hey there! We keep the Age column so that users can easily determine if an order has been sitting too long and needs to be shipped, but if you need the order date closer to the front of the columns you can click on the Order Date header and drag it to the front. You can also deselect the Age column entirely if you don’t want to see it- just click Columns at the top right of the screen.

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    Ben Rothstein PharMeDoc Inc commented  · 

    This would be good. I'd love to be able to see the time the order came in so I know if it was placed before or after my same-day handling cut off time

    Ben Rothstein PharMeDoc Inc supported this idea  · 

  4. ShipStation automatically emails a Delivery Exception notification

    114 votes
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    16 comments  ·  Product Feedback & Fresh Ideas » Customers & Email Communication  ·  Admin →
    Ben Rothstein PharMeDoc Inc supported this idea  · 

  5. Add Google Express / Google Shopping Actions Integration

    256 votes
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    32 comments  ·  Product Feedback & Fresh Ideas » Selling Channels, Carriers & Other Connections  ·  Admin →
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    Ben Rothstein PharMeDoc Inc commented  · 

    I could really use this integration as well. Google Express / Shopping Actions is onboarding tons of new brands, and any who don't have a custom API integration with Google Orders API would REALLY appreciate this feature. I know ChannelAdvisor offers this.. I hope ShipStation will integrate ASAP

    Ben Rothstein PharMeDoc Inc supported this idea  · 
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    Ben Rothstein PharMeDoc Inc commented  · 

    I second this. It would be a huge step forward for us. Furthermore, I spoke to a few of my contacts at Google Express and they are open to partnering up on this with ShipStation.

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