246 votes66 comments · Product Feedback & Fresh Ideas » Returns Management · Flag idea as inappropriate… · Admin →
Hi @everyone! Thanks for your input, we’ve added the ability to mark products on your branded returns portal as non-returnable. By default, all products are returnable.
Here’s more information on returnable products: https://help.shipstation.com/hc/en-us/articles/360001512811
We will continue to review modifying return reasons and adding notes when a customer selects the return reason as “other”.
An error occurred while saving the commentShopKeep Company ShopKeep Inc commented
Our Company has been unable to utilize Shipstations Branded Returns Portal as it does not allow us the option to edit the Return Reasons a merchant can choose. This has been a significant blocker to our businessShopKeep Company ShopKeep Inc supported this idea ·