9 votes0 comments · Product Feedback & Fresh Ideas » Selling Channels, Carriers & Other Connections · Admin →
Hi! ShipStation is still in the process of understanding the best way to address multiple currencies within a single ShipStation account. We greatly thank you for your patience as we work towards supporting this much-desired feature.Kari Svarc Naked & Famous Denim commented
I would really like it if I could choose a default currency that matches that of the store (not necessarily where the business is located.)
We are a business based in Canada, but our online store is operating in USD entirely.
I recently found out that the customs information generated by ShipStation is in CAD, while the original orders that are imported from Shopify is in USD.
So if we sell something at $100USD, we are shipping the products with customs declaration for $100CAD while the transaction value in CAD would be about $130 in reality. We actually got in trouble for that.
There seems to be no way around it other than switching my entire store to CAD or manually changing the customs value for every single item to that of the current conversion. Both ideas are unrealistic.