Kori Trotter Lily & Roe Co.
My feedback
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15 votesKori Trotter Lily & Roe Co.
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129 votes
Hey @Eric, thank you for taking the time to post your feedback here! ShipStation shouldn’t take a week to update your orders, and I see you’ve opened a few tickets with our team. I’m glad you’ve gotten in touch with us about this and that a few of our folks were able to give you some more information on how our update processes work.
I am going to keep your feedback handy if, in the future, we end up making such a change and would like to invite users to try it out, but it this type of update is not in the foreseeable future. Your idea will remain active here in the forum so we can see what other users are running into business challenges because of this update frequency.
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supported this idea
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40 votes
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commented
Please allow users who mark orders as shipped to use the branded tracking page feature. This is so important as drop shipping becomes more popular.
This is a very frustrating issue. I have automation rules set up to contact a customer immediately after an order to gather their personalization details. The auto update sometimes takes 8-12 hours and my products are time sensitive.. This is unacceptable and a potential deal breaker if this can't be reduced to 15 min or less.