Dr. Angie Krause Boulder Holistic Vet

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  1. 112 votes
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  2. 140 votes
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  3. 144 votes
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    Dr. Angie Krause Boulder Holistic Vet commented  · 

    This is definitely a feature that needs to be added. What's the point of editing a customer only by importing a CSV. That's time consuming and annoying if you only have a simple edit.

    Accuracy is important and this along with the ability to delete orders seem like basic features SS should already have.

    Dr. Angie Krause Boulder Holistic Vet supported this idea  · 
  4. 43 votes
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    Hey @Dave, thank you for bringing this up! You’re right, the order number is the identifier in which we can look for to update order information. For example, if you mis-mapped product name and SKU you can re-import the file with the existing order numbers to update these fields.

    One other thing you can look into is deactivating your manual store and creating a new one. This will hide all orders associated with this store.

    And if you’re looking to create shipping rates, have you looked into the rate calculator? This will let you provide quotes to potential customers or for you to get a better understanding of the available shipping services. Here’s more information on this: https://help.shipstation.com/hc/en-us/articles/205901588

    Please let us know here in the forum what you think!

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    Dr. Angie Krause Boulder Holistic Vet commented  · 

    I agree here. We use WooCommerce and we have the ability to delete orders that no longer serve us to keep records clean.

    Just recently we switched our staging site to live and it synced old orders to ShipStation we had to cancel over 159 orders, but have no way to delete them which makes it really difficult to keep track of what's correct.

    Merging the information is still not "accurate". So a delete feature is something that would be appreciated. It seems that ShipStation doesn't care to give it's customers what it's asking for since this has been requested as far back as 6 years ago. WOW.

    Dr. Angie Krause Boulder Holistic Vet supported this idea  · 
  5. 4 votes
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