David Lopez Pomade Club

My feedback

  1. 220 votes
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    Hi @everyone!

    Thank you for your feedback on this idea and letting us know how you would use tagging/rules to identify those repeat or first time customers- your use cases for this feature really help us shape how it would best fit into your workflow. Please keep commenting if you have new ideas so that we can best design this feature with your needs in mind. Our product team is still reviewing this idea and we’ll let you know once a decision has been made.

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    David Lopez Pomade Club commented  · 

    When packing orders, it would be great to know how many orders the customer has placed in the last year or if the customer is a frequent customer at least. That way, we can add extra gifts, stickers, maybe a coupon card, etc to boost customer loyalty. It would be a nice personal touch the customer would love and make feel appreciated.

    The frequent customer can be represented by a number or badge/logo or maybe stars on the packing slip. This can also be accompanied by a message/note option. Something like "Thanks for ordering with us again, [customer name]!"

    David Lopez Pomade Club supported this idea  · 
  2. 359 votes
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    Hi @everyone,

    So, just to help us better understand, would this idea work best for you if it automatically printed whenever an order came in? So, say, an order comes in on Sunday at 4:00 a.m., it should print then. Or would it be better if whenever you log in to ShipStation and have it active that you would prefer to have the packing slips printed out then?

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    David Lopez Pomade Club commented  · 

    I agree with @guntap on BOTH points. Regarding the auto batch printing, after successful batch, I would like SS to automatically send labels to my printer 1 and packing slip and pick list to printer 2, then mark as printed in the checkbox. Currently i sit around and wait for the batch to complete. No point in closing the window because I print labels right after each batch. After its successful, i click print labels, then print packing slips, then print pick list, and finally click the checkbox that says printed.

    Regarding the auto order printing, Most of my multiple orders are made within minutes. I would set a 1 or 2 hour delay between automatic printing. Also, I do not own a thermal printer yet and i do not print packing slip/invoice in 1 page. Therefore i would want it to auto-print only when there is an even number of orders so i wont waste labels/paper

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    David Lopez Pomade Club commented  · 

    I have a small home business on the side. I only use USPS. My Workflow:

    First, i combine orders from same customers then I check to make sure all orders (with multiple items) have correct weights. I still don't fully trust my automation rules but it is 98% accurate. Then I make sure the customer requested shipping method matches the current method. I then print labels, packing slips and pick list for every batch. I do 3 batches a day.

    Side note: One thing I hate is having to click the green "Create Labels" button on the popup that pops up after i click "Create Labels" on the right sidebar. I dont need this "confirmation"

    I then proceed to print my labels. When i started using shipstation, i was printing the label and packing slip in one 8x11 label page. It was convenient but i was wasting a label for every order (500+ orders a month) because we do not send packing slips with orders. So i purchased a new printer with 2 trays; one with label paper and one with regular paper but it did not work well because if label paper tray ran out of labels, it would automatically print a shipping label on regular paper tray (tried changing this behavior but unsuccessful). So now i use 2 printers; one for shipping labels @ 2 per sheet and one for packing slips also 2 per sheet and also used for pick list.

    I am happy with the setup. I use google cloud print only. i print shipping labels from work for my wife to pack. I even use cloud print at home. Shipstation connect almost never works. Printers are always offline or not detected by shipstation connect so i stopped using it.

    My suggestions regarding this auto printing idea:

    I would love for the software to auto print. It would help when im too busy at work to print labels for my wife to pack. I would help a lot to be able to at least print simple, single orders automatically and leave more complex, multiple orders to a human. I would also like to be able to only auto print orders where the customer chooses First Class shipping method because sometimes when they choose priority i still ship it as first class for various reasons.

    David Lopez Pomade Club supported this idea  · 
  3. 130 votes
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    Hey @Everyone,

    Thank you for your feedback, we are actively reviewing this feature and appreciate all of your comment and votes.

    The product team will review your request and you’ll hear from us once we have made a decision.

    Please continue to share your ideas and additional information about how you’d use this “bulk email” feature by posting here in the forum.

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    David Lopez Pomade Club commented  · 

    i would love this. i stopped doing pre-orders on items that are on their way to my warehouse because if the delivery is delayed, i would get tons of emails from customers asking whats when we will ship. this idea will allow us to get more sales sooner.

  4. 196 votes
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    David Lopez Pomade Club commented  · 

    We need this because priority international labels print in 4 pages; customs declaration, dispatch note, sender copy, and i forgot the other one. Dont need to print these in labels because we put them inside a plastic bag/envelope that sticks to the box. This idea would save us hundreds of labels a month or be more convenient than having to go to settings and change the printer each time back and forth or having to change the tray or paper stack manually.

    David Lopez Pomade Club supported this idea  · 

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