157 votes50 comments · Product Feedback & Fresh Ideas » Returns Management · Flag idea as inappropriate… · Admin →
Thank you for all your feedback.
This idea is under consideration as we look at ways to improve the Branded Returns Portal. We are still seeking feedback on what the ideal experience would be, both from the merchant perspective as well as from your customer perspective. Please feel free to leave additional comments with your thoughts about how you’d like to see this implemented.
An error occurred while saving the commentPrime Battery Prime Battery commented
Quite clearly there is a MAJOR issue with this "feature" preventing most standard businesses from utilizing ShipStations' return portal. Unless a control is built in to allow store owners the option to ALLOW Prepaid postage, or optional pre-approved returns, then the portal is nothing more than a glorified label creation page. This should seriously be bumped up in the development queue. We all have returns, probably a tiny minority of us allow the customer to return ANYTHING, with prepaid shipping. Yet that's the default (only option)? Makes little sense for such a great product otherwise.