238 votes84 comments · Product Feedback & Fresh Ideas » Customer Records · Flag idea as inappropriate… · Admin →
Now that we’ve added the customer history widget into ShipStation’s new layout, we are exploring other options around this data, like the ability to trigger automated actions.
We will definitely take this feedback into consideration when planning future automation improvements.
36 votes15 comments · Product Feedback & Fresh Ideas » Order Management · Flag idea as inappropriate… · Admin →
Thanks for your continued support of this feature idea. With your feedback and input we definitely understand how searching by phone numbers is something valuable to many users. We are still reviewing this feature and are looking into ways to implement it. As we get closer to a decision, we’ll continue to keep you all posted.
An error occurred while saving the commentDarren Gordon yourglovesource.com commented
This would quickly allow us to find customer orders as the phone is ringing via caller id. Additionally we can begin entering a caller id phone number while the phone is ringing. By the time we answer the phone we will have a order history visible to aide in answering any questions our customer may have. It would also expedite new orders for those customers who prefer to call in orders.