Justin Blase Blase Media

← Customer Feedback for ShipStation

My feedback

  1. Automatic update more often.

    126 votes
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    30 comments  ·  Product Feedback & Fresh Ideas » Order Management  ·  Admin →
    under review  ·  AdminShipStation (Product Owner, ShipStation) responded

    Hey @Eric, thank you for taking the time to post your feedback here! ShipStation shouldn’t take a week to update your orders, and I see you’ve opened a few tickets with our team. I’m glad you’ve gotten in touch with us about this and that a few of our folks were able to give you some more information on how our update processes work.

    I am going to keep your feedback handy if, in the future, we end up making such a change and would like to invite users to try it out, but it this type of update is not in the foreseeable future. Your idea will remain active here in the forum so we can see what other users are running into business challenges because of this update frequency.

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    Justin Blase Blase Media commented  · 

    This needs to be more than "an idea on the radar". It's a very basic request and ShipStation is going to lose customers if it doesn't get sorted out. Fulfillment automation is the reason most people use SS... this slow auto-update is mind-boggling... there's no way it shouldn't be addressed soon considering the ease of implementation from a tech standpoint.

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