Nicola Liforme Liforme

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  1. 139 votes
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    Thanks for letting us know your thoughts. We see a lot of value in your idea and we would like to know more on your current workflow when managing the inventory of shipping materials.

    Once we can gather more feedback from our users with this need and do some research ourselves, the product team will review your request and you’ll hear from us once we have made a decision.

    Nicola Liforme Liforme commented  · 

    Please consider adding the function of being able to track inventory of packaging, this would be most helpful in managing warehouses. Thank you

    Nicola Liforme Liforme supported this idea  · 
  2. 121 votes
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    Nicola Liforme Liforme commented  · 

    It would be really beneficial to allow each return request from a customer to be manually approved by the seller, so that they can request additional payment for the return label, or the option to print out a unpaid label based on their reason for return (i.e if the product is not faulty)

  3. 79 votes
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    Hi everyone! Thanks for your comments here on international return labels. Can you tell us more about how you handle international returns? For example, if they follow the same return policy as your domestic returns or if there are more restrictions since international shipping requires additional documentation?

    Nicola Liforme Liforme commented  · 

    We are able to ship internationally using ShipStation and our UPS account, and are also able to directly create international returns on our UPS account via their website directly. If we can do that, i do not see why we would not be able to do it on ShipStation. The return policy is the same, duties and taxes are charged to our account and no additional documentation is ever required past what ShipStation can already generate, such as a customs declaration.

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