Hi, everyone! Thanks for showing your support here! Can you tell us more about what you would use this feature for?
From the previous comments it looks like some users are looking to use this for exchanges or more accurate accounting. Do you all agree?
What do you think about our re-ship feature? Every time you re-ship an order, we will show you all the tracking numbers related to that order and its status. You’re able to change the order details for each label you re-ship.
More info on re-ship (not to be confused with re-print): https://help.shipstation.com/hc/en-us/articles/206638607
Please let us hear your comments in the forum and add your ideas with other users so we can get the full picture!Emad commented
Yes we have a very specific functional use for this feature which is to create a REPLACEMENT order for buyers who received a wrong or damaged item. This is something that most sellers will have to deal with sometimes & cloning or duplicating the order allows for doing that very efficiently we also leave one of the three custom fields in our FedEx label to State Replacement so that the label itself would indicate that it is a replacement for an order.
We are almost ready to start using Shipstation after setting up our products & automation rules I would like to add our support for this feature and I was looking for a duplication feature for our customer service operator to use for Replacements.
204 votes48 comments · Product Feedback & Fresh Ideas » Selling Channels, Carriers & Other Connections · Admin →
The product team will review your request and you’ll hear from us once we have made a decision.
Please comment back here so other users can add their thoughts to yours.Emad commented
Please add us a strong supporters for this functionality. We are setting up Shipstation right now & in the middle of preparing to switch from another shipping software. ShipStation is noticeably better but this is a function that will make it far better in meeting the needs of many sellers & will be a very significant improvement. Our products & the orders we receive are of the type that will greatly benefit from this Automatic Multi packages; this will make us far more efficient with less potential for errors.