Shipping Dept. Gray & Company, Publishers

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  1. 11 votes
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    Hi @Cara, thanks for bringing this up! While we wait for other users to chime in, I think there may be somethings we can do today to help you apply the FedEx account numbers faster.

    Have you looked into an automation rule to charge to a third party? This will allow you to automatically apply account numbers to orders if you already know how to filter down your orders.

    Alternatively, from the orders grid, you may want to look into using bulk actions to “charge shipping to 3rd party…”

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    Shipping Dept. Gray & Company, Publishers commented  · 

    The lack of this feature is what's keeping us from switching our UPS and FedEx resale shipments to ShipStation (from UPS WorldShip and FedEx Ship Manager). We keep our customers' third-party (and also collect) account numbers in our order entry and accounting system. We export them with our shipment data. I don't want to have to keep it in two places or have to create custom rules for every customer to whom we ship third-party (or collect).

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  2. 43 votes
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    Hey @Dave, thank you for bringing this up! You’re right, the order number is the identifier in which we can look for to update order information. For example, if you mis-mapped product name and SKU you can re-import the file with the existing order numbers to update these fields.

    One other thing you can look into is deactivating your manual store and creating a new one. This will hide all orders associated with this store.

    And if you’re looking to create shipping rates, have you looked into the rate calculator? This will let you provide quotes to potential customers or for you to get a better understanding of the available shipping services. Here’s more information on this: https://help.shipstation.com/hc/en-us/articles/205901588

    Please let us know here in the forum what you think!

    Shipping Dept. Gray & Company, Publishers supported this idea  · 
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    Shipping Dept. Gray & Company, Publishers commented  · 

    Admin wrote: "Also, when an order is cancelled, it will not be updated any further, nor can it be automatically moved to any other status."

    That's incorrect. If we re-import orders, ShipStation will ONLY update the canceled order.

    This is a real pain in the butt.

    If we have a problem with an import, we should be able to delete those orders, then re-import -- without ShipStation updating the OLD orders.

    There is no value at all to keeping erroneous data from a bad import.

    There is absolutely, positively a good reason for ShipStation users to be able to delete orders. Why do you resist providing that basic, ordinary feature?

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