154 votes10 comments · Product Feedback & Fresh Ideas » Selling Channels, Carriers & Other Connections · Admin →
Thanks for bringing this up! We’ve reviewed your idea and the overall user feedback and are closing your idea to give your votes back since there hasn’t been any activity here in awhile. This allows everyone to use their votes on other ideas. The input you gave is still on our radar and your insights are greatly appreciated.
ShipStation only allows users to purchase Amazon's shipping labels for Prime orders. For all of the other Amazon orders needing an Amazon-generated label, users must either purchase and print each label, one at a time, directly from Seller Central - or use a separate program such as ShipRush or Jazva to process their Amazon orders. Neither of those options are even remotely as functional/efficient as ShipStation overall is.
I can hardly begin to explain the importance of this missing feature. Most of you reading this likely know what I am talking about, but if you don't understand why sellers prefer to purchase the postage from Amazon, you can keep reading.
Using a label purchased from Amazon protects sellers from buyers (many of which are dishonest) who claim they didn't receive their package, even when it has a valid tracking number with a successful and on-time delivery confirmation by the carrier. Because according to Amazon, tracking & delivery confirmations are never sufficient proof of delivery. (Don't get me wrong, I know that there are plenty of instances where buyers don't receive their package despite a delivery confirmation)
Currently, if we want to be protected in these situations, but insist on continuing to use ShipStation to generate labels, we would have to purchase signature confirmation for every package, which is...obsurd, if you ask me. It of course is not ShipStation's fault that sellers face this issue; at the same time, there is no doubt that the buy shipping API can be used for non-prime orders and the ability to do so would practically eliminate the stress that results from fear of losing A to Z claims, one after another. One year ago, batching and printing orders was pleasant and took 1/2 the amount of time it does. Now...it's discouraging.
-- And just like the ORDER FILTERS can be copied/duplicated. I would think this would be easy to integrate so not sure what we're waiting for.
20 votes1 comment · Product Feedback & Fresh Ideas » Selling Channels, Carriers & Other Connections · Admin →
Hey @Alex, thanks for posting this! Printing gets a little tricky to talk about since there are a few different ways to set these up. What kind of formats/paper sizes are you looking to print for your labels-only, packing slips-only, and both label + packing slip?
I strongly agree with this suggestion. I've been a user for 4-5 years.
I, on a daily basis, need to re-print only the shipping label for an order; so I unfortunately am always throwing away extra labels because I already have the packing slip printed.
I can obviously go out of my way to print it via browser or PDF and then print only the shipping label but honestly it's not worth the extra time & steps.
For us, nothing would need to change in regard to document/label formats.. Our packing slips & labels are always 4x6, just needing the 3 options in the print button drop-down, as Alex Gierczyk mentioned --- Packing Slip | Shipping Label | Both
Thank you all for voting and commenting.
The product team is reviewing your request and you’ll hear from us once we have made a decision.
Some additional feedback we would love to hear:
How often do you combine orders each week?
Are there times you do not want to combine orders even though they are going to the same location?
Feel free to add any more information that will help us make an informed decision by commenting here in the forum!
** We combine orders daily but there are some that we do not wish to combine.
I think it would be great to at least have this as an OPTIONAL preference -- And if we could enable it on a per store basis.
Reason being, we will almost always combine orders for our eBay store but we do not always combine orders for our Amazon store because, technically, each Amazon order should have its own tracking number; so depending on the items/value, the orders often remain separate.
This would be helpful for products of a certain size/volume -- However, for us, too many of our orders with multiple quantity items will still ship together in one box if possible/practical; so more often than not, this would be counter-productive for shippers with many lightweight/smaller products.
I do wish that the saved product dimensions would not be missing on orders where the qty exceeds 1 though.
I don't expect the dimensions to be calculated automatically by any means, but it would save me a step if at least the dimensions saved for a single unit would be applied, so that I can just adjust it accordingly, rather than having to open the product details window each time to see what I have saved.
155 votes23 comments · Product Feedback & Fresh Ideas » Selling Channels, Carriers & Other Connections · Admin →
Hi everyone, thanks for bringing this up! Our product team will review your idea and we’ll let you know once a decision has been made.