15 votes1 comment · Product Feedback & Fresh Ideas » Returns Management · Flag idea as inappropriate… · Admin →
Thanks for letting us know you’d like a better way to handled your returns. We’d like for your idea to gain more support from other users before making a decision.
Please comment here in the forum with additional information that may catch the attention of other users.newwarehouse supported this idea ·
An error occurred while saving the commentnewwarehouse commented
At the moment ShipStation is able to create the return label quit easy and send it to the customer.
A main feature that is missing in all order management softwares is Returns and Exchanges control.
In addition, at the moment you can say that the reports that comes out of ShipStation are not accurate because they do not include the returns and exchanges. At the end of the day it's very important to us to evaluate our net income (total orders and exchanges minus returns), to know our exact returns rate from each marketplace and the list can go on.
Having the option to control returns and exchanges from one place and get reports that are accurate will save us lots of time, money and dealing with excel files.
It will put ShipStation a big step ahead of their market as well.