YFinder

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  1. 179 votes
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    YFinder commented  · 

    5 years and still nothing? How hard is it to add a field to the package for weight and add that to what comes in from the marketplace?

  2. 12 votes
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    YFinder shared this idea  · 
  3. 4 votes
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    Hey, @Brandon thank you for taking the time to bring this up! And thanks @vetinternetco for the comment!

    Today, we will resubmit the information to your Selling Channel, but not all channels accept the updated information we send.

    Can you tell us what selling channels you’re manually adding information for?

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    YFinder commented  · 

    it does automatically send it. the problem is that you have to clear the shipment from your store first. So what we do is go to the store, delete the shipment after voiding it in SS then when you re-ship the order it updates the marketplace like any other order.

    Not doing it like this you will get a failed update and you then still have to go delete the shipment or change the tracking number manually in the marketplace.

    If you want the green cart symbol, delete the shipment then re-process steps if you didn't delete it before creating the re-shipment.

    This happens to us from time to time when they ship something UPS then realize a regional box would be cheaper.

  4. 1 vote
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    YFinder commented  · 

    YES! BC to SS works great. But Nate is right. You have to notify Pick/pack about the change. Someone says they'll do it but then maybe it gets done and the old packing slip is followed.

    SHould be able to be done by comparing new timestamps i think. Ideally, setting so that the order can't ship unless the new packing slip is printed which would also remove the Red Exclamation. This way they are forced to at least re-print the packing slip and hopefully double check the order before shipping.

  5. 188 votes
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    YFinder commented  · 

    yeah, its a PITA to modify a customer or correct their address when you have to create an upload file to do it and manually enter all the data. At minimum, at least export and use the same file layout to import would be good. At least that way (if we have a search filter prior to exporting) we can upload the customer back again quickly. If not then i'm ok with exporting all customers, even though it would be redundant to do so, deleting what i don't want and re-importing the corrected file back

  6. 83 votes
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    Thank you for your feedback.

    ShipStation does already support unicode characters. Orders using these characters can be imported successfully and other documents, like packing slips, can print from ShipStation with these characters (see this example of an order using Kanji in the Ship To address with a packing slip in ShipStation: https://www.screencast.com/t/F0v4sm81hEls)

    However, many carrier label APIs will not accept these characters when we send them with the label request, which is why they often print with the ??? in place of the characters. This is why we recommend translating the Ship To address to use Roman characters.

    However, as part of our expansion into non-English speaking markets and general internationalization effort, we’ll be looking into what carriers don’t have this limitation so we can provide more thorough documentation around it later in 2021. For any carrier that does accept unicode characters and can print them on the label,…

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    YFinder commented  · 

    So we use ZPL for our labels instead of the PDF option. We have the same problem with the ???. Generally, this would cause me to suspect that we need to install the appropriate font pack. However, if this is also happening with PDF labels then the issue is on SS Side. I'm only assuming they produce all the labels into ZPL then generate the PDF or Push the ZPL to customers like us that want it that way.

    Either way, getting this fixed would be super helpful. Having the shipping labels reflect the customers information when they enter it along side english in their own language helps to ensure faster, accurate deliveries with less returns.

  7. 11 votes
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    Hi!

    So for this request, you would like to be able to have rule 1 be applied, then if rule one is applied, have rule 2 also apply to the order. But this would be contingent on rule 1 being applied first?

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    YFinder commented  · 

    Hi there. The intention was to create an option as a selection text field between criteria so that instead of two+ criteria being considered AND. Like Address Verified = "warning" AND "Error" we can select from the dropdown "OR" if we desire. then either condition can be true and trigger the action.

    Putting 'and' & 'or' as selections lets us either make all criteria or either (any) criteria be required, depending on how we want to build the rules. We might want to say Carrier = "UPS" AND Address Verified = "Error" OR Address Verified = "Warning" as an example. In this case, only UPS orders who have addresses that have a status of "error" or "warning" could be put on hold for further review and contacting by the customer to correct as UPS charges to return packages.

    Hope this adds more clarity. We simply need to be able to build criteria rules based on "And" & "Or" values between the criteria.

    YFinder shared this idea  · 
  8. 11 votes
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    YFinder commented  · 

    I don't know if this will work as it's sketchy where replacement fields can be used. Maybe though you can use [Notes from Buyer] like below. I also included options for variations on "PO" in the notes field.

    Apply to every order that match specific criteria:
    Notes from Buyer contains PO;P.O;Po;po (use semicolons for multiple options, no need for quotes)

    Apply Action:
    Add Tag (if desired) to visually notify
    Set Custom Field 1.. [Notes from Buyer]

    Then in Printing setup, set Message 1 = [Custom Field #1]

    I've no idea if this will work but it MIGHT be a workaround. It's all going to depend on if the Replacement field [Notes from Buyer] can be used in the rule or not.

  9. 84 votes
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    Hey @Alex, thanks for posting this! Printing gets a little tricky to talk about since there are a few different ways to set these up. What kind of formats/paper sizes are you looking to print for your labels-only, packing slips-only, and both label + packing slip?

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    YFinder commented  · 

    Hey Robert, sorry it's been a bit before checking back. We keep the hard copies of the packing slips with all the warehouse markings on it as a check if a customer calls to say they were missing an item. It's our "Step 1" of determining if we potentially made a mistake.

    If all the items are checked off then it should have been in the box. The second step is to look at the product weight. Most of the time, there is no mark next to the product and we have to go put an employee in time out for awhile lol.

    Anyway, I was a ShipWorks convert but like 8PA below we now just print the second packing slip with the label on the thermal. Much easier, less folding and a lot better for us. I'm still working on the batch though lol. Thanks for all your help and the help of the community!!!

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    YFinder commented  · 

    We don't batch ship because every order could be one of 14 different box sizes and we don't know that until it's packed. For us, we'd love a setting that we could choose like a checkbox to "Print Packing slip with label."

    Currently we "Create Label" then have to go to "Print Packing Slip." Are we overlooking a setting someplace?

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