Allen Pooley Darn Yarn

My feedback

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    Hello everyone,

    I’ve posted the following response to our ShipStation community thread and want to also share here for transparency:

    Thank you for your candor with your feedback. We definitely understand and appreciate that the lack of responsiveness on this specific issue has been frustrating. We are working internally to improve how we review and respond to feedback so this doesn’t keep occurring in the future. And we apologize for failing to meet our users’ expectations around this feedback. We will do better and changes are already happening.

    Our product team is investigating how to implement a workable solution for this that will not impact other existing functionality and properly uses the notification service that’s embedded in ShipStation. There are really two issues here that need to be addressed and they don’t affect all users equally:

    Spam – ensuring the notification makes it to your user without getting filtered to…

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    Allen Pooley Darn Yarn commented  · 

    @Shipstation - You have a feature request from six years ago which you put into the "consideration queue" long after it became critically important. While you consider that, a LOT of us are going to consider the results of a google search for "shipstation alternatives".

    Branding is important. Email authentication is important. Having emails coming from shatters the illusion for clients. Develop this. Enough is enough.

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