Hi @dom, thanks for checking in on this one. We’re still interested in this idea and we don’t have a definitive timeline on it. It isn’t on our immediate roadmap but it is something we’re always looking into.
I'm with the OP on this issue, but as @wtully commented a while back, even the addition of "Document options" within individual ship-from locations would be helpful, as we ship from one user and multiple "warehouse locations", some being retail and some being wholesale. The different paper / label options per warehouse would be a real time saver, especially if it were under the same user.
Thank you for your feedback on this idea and letting us know how you would use tagging/rules to identify those repeat or first time customers- your use cases for this feature really help us shape how it would best fit into your workflow. Please keep commenting if you have new ideas so that we can best design this feature with your needs in mind. Our product team is still reviewing this idea and we’ll let you know once a decision has been made.
Seeing as how the info for repeat customers already exists I cannot imagine it would be too difficult to implement a sorting feature or a tag for someone who has ordered previously. A lot of people have some very specific ideas on how to use this potential feature set, but all I'm looking for is a quick and easy way to identify repeat customers without having to hover over their name.
Thanks for leaving your thoughts, everyone! We’ll keep this in mind; for now, please leave your votes and comments to help keep this discussion active.
It depends on the return policy of the marketplace you are selling on. We do not cover the cost of return shipping, so a label might get wasted if the customer decides to keep the item and not return it. It is too much of a hassle to track unused labels in order to attempt to get a refund for them. About half of my returns from Amazon never get sent back.
I'd like to be able to offer an RMA number to those customers, and have that tracking ability in the event they do ship it back to me. If there is an easier way to do this I'd like someone to tell me!
Very simply, support for the RMA tracking process without having to issue a return label. If the customer wants to ship the item back to me, I'd like to be able to track it within SS and connect it to their existing order.