VF Supply Co LLC ChalkPro Products

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  1. 188 votes
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    VF Supply Co LLC ChalkPro Products supported this idea  · 
  2. 140 votes
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    Hi @dom, thanks for checking in on this one. We’re still interested in this idea and we don’t have a definitive timeline on it. It isn’t on our immediate roadmap but it is something we’re always looking into.

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    VF Supply Co LLC ChalkPro Products commented  · 

    Yep, 4 years and nothing. Typical Shipstation. Completely out of touch with the users and their needs.

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    VF Supply Co LLC ChalkPro Products commented  · 

    I'm with the OP on this issue, but as @wtully commented a while back, even the addition of "Document options" within individual ship-from locations would be helpful, as we ship from one user and multiple "warehouse locations", some being retail and some being wholesale. The different paper / label options per warehouse would be a real time saver, especially if it were under the same user.

  3. 238 votes
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    Now that we’ve added the customer history widget into ShipStation’s new layout, we are exploring other options around this data, like the ability to trigger automated actions.

    We will definitely take this feedback into consideration when planning future automation improvements.

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    VF Supply Co LLC ChalkPro Products commented  · 

    Seeing as how the info for repeat customers already exists I cannot imagine it would be too difficult to implement a sorting feature or a tag for someone who has ordered previously. A lot of people have some very specific ideas on how to use this potential feature set, but all I'm looking for is a quick and easy way to identify repeat customers without having to hover over their name.

  4. 157 votes
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    Thank you for all your feedback.

    This idea is under consideration as we look at ways to improve the Branded Returns Portal. We are still seeking feedback on what the ideal experience would be, both from the merchant perspective as well as from your customer perspective. Please feel free to leave additional comments with your thoughts about how you’d like to see this implemented.

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    VF Supply Co LLC ChalkPro Products commented  · 

    It depends on the return policy of the marketplace you are selling on. We do not cover the cost of return shipping, so a label might get wasted if the customer decides to keep the item and not return it. It is too much of a hassle to track unused labels in order to attempt to get a refund for them. About half of my returns from Amazon never get sent back.

    I'd like to be able to offer an RMA number to those customers, and have that tracking ability in the event they do ship it back to me. If there is an easier way to do this I'd like someone to tell me!

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    VF Supply Co LLC ChalkPro Products commented  · 

    Very simply, support for the RMA tracking process without having to issue a return label. If the customer wants to ship the item back to me, I'd like to be able to track it within SS and connect it to their existing order.

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