Robert Mierzejwski Brew Hardware LLC

My feedback

  1. 71 votes
    Vote
    Sign in Sign in with ShipStation
    Signed in as (Sign out)
    You have left! (?) (thinking…)

    Thanks for your input, everyone! The product team will review your request and you’ll hear from us once we have made a decision.

    In the meantime, please provide as much detail as you can in this forum about how you detect fraud today or how many times a day/week you come across fraudulent orders. We’d like to hear input from other users as well!

    An error occurred while saving the comment
    Robert Mierzejwski Brew Hardware LLC commented  · 

    Please revisit this request. It has been out there years with 68 votes. I've been a paying customer for almost 6 years and I'm begging you. The lack of billing/shipping address mismatch alerts is costing us thousands of dollars a year in credit card chargebacks. It is costing us more money per year than we are paying in shipstation fees. I know this message is going to get rejected like it did last time. If that's how you guys roll, then why do you constantly tell me to post here?

    Robert Mierzejwski Brew Hardware LLC supported this idea  · 
    An error occurred while saving the comment
    Robert Mierzejwski Brew Hardware LLC commented  · 

    Ok guys, this suggestion is now over 4 years old and 66 votes. I touched base with support again today because every year we approach the holidays we incur a lot more losses to credit card fraud. We MUST be able to flag orders that import with different billing and shipping addresses as it is the most common indicator that a fraud is occurring. That is, ALL frauds have different billing and shipping addresses (not the other way around). What hurts the most is that I confirmed that you are in fact importing the billing address data from Volusion but not allowing it to be processed on. You've been pushing V3 down our throats for a year now and you couldn't add this function to it? Will be looking elsewhere for a shipping solution as we're losing thousands of dollars to fraud.

    An error occurred while saving the comment
    Robert Mierzejwski Brew Hardware LLC commented  · 

    Please consider showing the buyer's city, state and zip on the order screen to help us catch fraud better.

  2. 4 votes
    Vote
    Sign in Sign in with ShipStation
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    An error occurred while saving the comment
    Robert Mierzejwski Brew Hardware LLC commented  · 

    If the local pickups are enough to affect your subscription level, normal growth would push you over the edge in short time anyway.

  3. 10 votes
    Vote
    Sign in Sign in with ShipStation
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    Robert Mierzejwski Brew Hardware LLC supported this idea  · 
    An error occurred while saving the comment
    Robert Mierzejwski Brew Hardware LLC commented  · 

    Right... the new format .... In the spot where the shipping parameters were to be set in the pre-shipped orders now has a nice looking shipment summary that you can page through for all shipments on that order. It does have some crucial things missing.

    For example, it lists SERVICE: USPS PRIORITY MAIL but I also need to see the package type. If someone calls us and wants to add something to an order that has already been packed and labeled, knowing if it's a small flat rate box or a large flat rate box makes digging through 100 boxes that much easier. We were able to see this info before the latest GUI change.

    To that end, I'd also like to see the weight and package dimensions.

  4. 421 votes
    Vote
    Sign in Sign in with ShipStation
    Signed in as (Sign out)
    You have left! (?) (thinking…)

    Thank you all for voting and commenting.

    The product team is reviewing your request and you’ll hear from us once we have made a decision.

    Some additional feedback we would love to hear:

    How often do you combine orders each week?
    Are there times you do not want to combine orders even though they are going to the same location?

    Feel free to add any more information that will help us make an informed decision by commenting here in the forum!

    An error occurred while saving the comment
    Robert Mierzejwski Brew Hardware LLC commented  · 

    The only time I don't want to combine orders is when they are for the exact same list of items for the same total amount. This is 99.9% chance that it was an unintentional duplication. The rule should be "if the orders are for different totals, auto combine". "If orders are for the exact same total, alert me before combining".

  5. 22 votes
    Vote
    Sign in Sign in with ShipStation
    Signed in as (Sign out)
    You have left! (?) (thinking…)

    Thanks for the updates! We’ll keep Google Maps in mind for future updates, but for now we’d like to see interest and support from other users and hope to fully understand the business challenges here.

    So if you’re interested in this, please be sure to vote and leave a comment!

    Robert Mierzejwski Brew Hardware LLC supported this idea  · 
    An error occurred while saving the comment
    Robert Mierzejwski Brew Hardware LLC commented  · 

    Excellent Idea. We do the same thing and saving the copy/paste would be great.

  6. 201 votes
    Vote
    Sign in Sign in with ShipStation
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    An error occurred while saving the comment
    Robert Mierzejwski Brew Hardware LLC commented  · 

    I would spend up another vote or two on this one but I have to believe staff and management are already well aware of how important it is to us. I'm just commenting to keep the conversation up top. Again, here is my workaround if it helps anyone. First arrange your list of orders by country. Then setup your shipping credentials for all the International orders that require multi-page prints and add them to the same batch. Change the printer setting. Then run the batch. Change the printer back and proceed to domestic shipments.

    See, even if Shipstation cannot figure out how to automagically direct labels to the correct printers, it would be so nice to be able to configure printer profile A and printer profile B and have that be selectable on the order detail page somewhere without having to back all the way out to setup, printing, click, click, click, click.

    Sorry shipstation, if I leave for another vendor I will tell you right here that this lack of feature is the reason.

    An error occurred while saving the comment
    Robert Mierzejwski Brew Hardware LLC commented  · 

    I can appreciate that this is a tough nut to crack but as much as shipstation prides itself in automation and making things easy for users, this is a major problem.

    Why is it difficult? Well, some international destinations allow for a single page label that fits on 4x6" such as Canada. I've seen other countries as well but we'd have to be able to set which countries go to the laser printer set to two per page @ 8.5 x 11 and which go to the label 4x6".

    I'll tell you what is NOT productive.. Setting the printer to 8.5 x 11, two per page to print ONE international label and then running a batch of 50 labels and forgetting to switch the printer back. It creates labels and you can't do anything to fix it so you end up cutting up the pages and having to use packing tape.

    An error occurred while saving the comment
    Robert Mierzejwski Brew Hardware LLC commented  · 

    I have to say that this is becoming a bigger hassle for us also. What I do as a workaround right now is to create a batch that is specifically for non North American destinations and add all those so that at least when I have to change the printer options to 8x11 and two per page, it does a few labels that way. What happens is that I procrastinate and those orders stagnate in our system for a few days.

    Of course, that's the trick right... Labels to Canada work just fine on the Zebra 4x6 thermal labels so it's not just International, it's non North American International that I want to assign a different print template.

    Robert Mierzejwski Brew Hardware LLC supported this idea  · 
    An error occurred while saving the comment
    Robert Mierzejwski Brew Hardware LLC commented  · 

    I've already voted for this months ago but it definitely helps keeping the topic alive and active. I'm wary of doing this, but I have successfully printed the 4 page labels on the 4x6 thermal and literally just shoved them into the clear pouch. It's worked on some 50 orders now. In other words, I don't think it has to be on an 8.5 x 5.5" piece of paper. My biggest fear is that the text is too small to read and they reject the shipment somewhere along the way.

    An error occurred while saving the comment
    Robert Mierzejwski Brew Hardware LLC commented  · 

    I agree with this one. So far, I've let the customs forms print on 4x6 labels and I'm just hoping they go through OK that way.

  7. 18 votes
    Vote
    Sign in Sign in with ShipStation
    Signed in as (Sign out)
    You have left! (?) (thinking…)

    Hi, @Gordon! Thank you for taking the time to bring this up! We’ll record this feedback and keep it in mind when we’re designing features. For now, we’d like to see your idea gain support from other users before moving forward to help gauge interest while we research this independently.

    In the meantime, can you go into more detail about how you assign orders? Do you assign your staff members according to “orders ONLY with Product A” and then “orders with products A, B, C bought together”—or is your process more independent where two staff members will never touch the same product?

    An error occurred while saving the comment
    Robert Mierzejwski Brew Hardware LLC commented  · 

    How can you expect that view to show all the items on the order? A long horizontal list of SKUs? It sounds like you need to build in some automation.

  8. 131 votes
    Vote
    Sign in Sign in with ShipStation
    Signed in as (Sign out)
    You have left! (?) (thinking…)

    Hey @Everyone,

    Thank you for your feedback, we are actively reviewing this feature and appreciate all of your comment and votes.

    The product team will review your request and you’ll hear from us once we have made a decision.

    Please continue to share your ideas and additional information about how you’d use this “bulk email” feature by posting here in the forum.

    Robert Mierzejwski Brew Hardware LLC supported this idea  · 
    An error occurred while saving the comment
    Robert Mierzejwski Brew Hardware LLC commented  · 

    Yes! Why didn't I think of it? When I email customers I have to type in a subject line that contains the relevant order number so I can make decisions upon reply. Just having ss populate this would be a huge time saver.

  9. 61 votes
    Vote
    Sign in Sign in with ShipStation
    Signed in as (Sign out)
    You have left! (?) (thinking…)

    Hi there! Thanks so much for your feedback on how we can improve ShipStation for your business. We look here to learn about common obstacles for our users so we can work on solutions.

    After reading many of the responses, it appears that one of the underlying needs described was to print labels on a 4×6 thermal printer and packing slips on an 8.5×11 printer, which you can now accomplish in ShipStation. http://feedback.shipstation.com/forums/126593-request-a-new-shipstation-feature/suggestions/4446885-print-thermal-shipping-labels-in-conjunction-with

    Since you’re asking for the ability to have one button for this function, we’ll leave this request open. Can you give us more detail about about your current workflow and what’s the hardest part not having a button that prints both labels/packing slips simultaneously vs two buttons?

    Thanks,
    ShipStation

    An error occurred while saving the comment
    Robert Mierzejwski Brew Hardware LLC commented  · 

    mbeck, do you mean a pick list?

    An error occurred while saving the comment
    Robert Mierzejwski Brew Hardware LLC commented  · 

    I'm not actively endorsing this request any longer because our current process does not benefit. We are using the batch process for up to 50 orders at a time. We run the batch, click print labels (they come out of our thermal label printer), then click Packing Slips which come out of a laser printer. Sure, it's two clicks but it's not a problem when you are batching that many orders at once. For anyone that has not tried using the batch process, check it out. It takes a lot of the redundant monotony out of printing one order at a time.

    An error occurred while saving the comment
    Robert Mierzejwski Brew Hardware LLC commented  · 

    I found another situation that supports the need for more control over packing slip printing. I don't know how many other users would be affected by this but chime in and let everyone know.

    Since packing slip printing yes/no is setup in the backend printing preferences screen, it's one of those things that is not easily changed on a per order basis. In most cases, 95% of the time, we leave inline packing list printing turned on in the printing setup. However, since we have to print two different shipping labels for a lot of USPS, we turn off the packing lists for the second shipment because we don't need to waste 3-5 labels for duplicate packing lists.

    If we make the mistake of kicking off a "batch" of like 60 labels without making sure the packing lists were turned back on, there is no way that I can see to have the packing lists put back inline with the shipping labels. It's REALLY frustrating having to match up 60 labels with 60 packing slips.

    This is another reason why I feel it's important to have a little more control of packing lists during an order followup shipment. It already warns "this order has already been shipped" so it would be pretty easy to also ask, do you want to print a duplicate packing list for this? That way you could suppress the packing list on a one-off basis without having to go into printing preferences and messing up the 95% usage.

    The hardest part about feature requests is that you never know if it falls into an existing feature request or if a new one should be created.

    An error occurred while saving the comment
    Robert Mierzejwski Brew Hardware LLC commented  · 

    Don't forget the cost of toner. Since most of our orders are worth $50+, I'm not very concerned about a penny here or there though.

    I think it's a great idea to have simultaneous label and packing list print out with one command with the option of using two different printers. The original proposal isn't very clear on that so I'd hope the admins could fix that up. It would prevent the staff and other users from assuming it was already a feature (just like I did).

    An error occurred while saving the comment
    Robert Mierzejwski Brew Hardware LLC commented  · 

    Loucon, I see what you mean. You want to be able to set it so that when you print a label, it prints the label on 4x6 and the packing list on a different printer. Basically it seems like the feature request is just really the ability to print on two printers at the same time if it's set up that way in settings. Right now you can only do a thermal label (with or without packing slip) OR a laserjet (with or without the packing slip).

    Side note: As much as I do like the look of the packing slips on a full sheet of paper, we've gotten used to letting the thermal printer just do those too. We only pay 1.5 cents per label.

    I believe you can leverage batching right now to do something like what you want. First, be sure to set your packing slips to be 8.5 x 11. Also set your labels to exclude packing slips. Select and order and set box parameters. Click batch, create new batch. Move on to other orders in the list and set parameters, then add to current batch. Once you've done all the orders that you want, click the batch in the lower left column and click PROCESS BATCH. Once it's done, click print labels. Then click print packing slips.

    That way if you have 20 orders to address, you're only clicking print twice. Once for labels and once for packing slips. It saves more time than haven't click print on every order, even if you only had to click once.

    An error occurred while saving the comment
    Robert Mierzejwski Brew Hardware LLC commented  · 

    Sam Ray, Yes, what you want is to click the gear icon, account settings, printing settings, under document type "labels", click document options and select Label and Packing Slip.

    Now, I understand what you mean about pre-boxing orders before printing labels, but in order to do that, don't you already print all the packing slips ahead of printing the labels? If so, why do you need to print them inline with the labels?

    Let's say you still want to print the labels and packing lists after you box everything, it's still beneficial to use batch. If you're looking at a pile of 10 boxes that are already packed up, you'd go into the orders, set the parameters e.g. weight, box type, size, etc, click add to batch. Move on to the next order by clicking the green arrow, repeating for each box. When you're done, process the batch and hit print. Now instead of dealing with the printing prompts for each order, all 10 just spit out of the printer.

    Batching has reduced our shipping time by at least 20%.

    An error occurred while saving the comment
    Robert Mierzejwski Brew Hardware LLC commented  · 

    Finale Inventory; That's exactly how batch printing works right now. However, keep in mind that as you're adding order to a batch, you MUST have your printing preferences set to Label + packing list.

    An error occurred while saving the comment
    Robert Mierzejwski Brew Hardware LLC commented  · 

    I think I agree with your first one about being able to choose on a per-order basis whether a packing slip gets printed or not. On the print queue thing, isn't that what a batch is? I add orders to batches all the time and then process the batch which spits out all the labels. The big bummer I have is that you can either have packing lists turned on or turned off when to trigger a print but I'd like to be able to set the slip printing on/off on a per order basis as I'm setting up shipping parameters.

Feedback and Knowledge Base