20 votes8 comments · Product Feedback & Fresh Ideas » Customers & Email Communication · Flag idea as inappropriate… · Admin →
Thanks for posting your idea here, @Julia! At this time delayed notification is tied to both marketplace and customer updates. Is there something you’re looking for with a delayed shipment email confirmation?
From ShipStation users to my own ecommerce experiences, I’ve seen email confirmations edited to: “Your shipping label has been created, please wait X hours before checking your tracking number” and this alleviates your customers reaching out to you.
An error occurred while saving the commentJaleel Beck Focus Attack LLC commented
I'm in the same boat. Splitting the two into separate instances is great for staff and customers. I'm running into the same issue. Customers don't read, they click, thinking their order is already on a truck or a plane. Staff needs to know that Shipstation updated our e-commerce backend immediately after an order is labeled as shipped, so they can keep track of orders they packed. I can't really use the delay feature because it screws up our internal workflow, and it doesn't serve the customer because they are disappointed that no tracking is available yet. It really needs this split to be effective. Otherwise, it's not serving its true potential, much less its initial function.Jaleel Beck Focus Attack LLC supported this idea ·