Andrew Ye

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    Andrew Ye commented  · 

    I scratch my head and could not find a reason why SS would not want to fix this. We have been trying to talk the SS Support agents to take our feedback seriously for more than a year. Now we are really thinking about going for an alternative shipping platform which have the correct currency code displayed on the Customs forms.

    An order of Japanese Yen 5521 (=$50 USD) shows up on SS and its generated Customs form as $5521 USD. You know the implication of this wrong currency code: it means we or the customer will have to pay the customs tax based on the wrongly declared $5521 USD amount!

    Does it make sense? Is that a viable way to conduct business?

    ShipStation should fix this. It is not only illegal to allow the wrong currency code to be displayed, it turns out that it is incredibly easy to fix, only if some competent guy in SS is willing to spend a minute to listen and look into it. Amazon’s MWS API code provides the easy access to the currency code for any order that ShipStation pulls in. Take a look at the API spec from Amazon:

    The CurrencyCode is sitting side by side with the Order Amount that ShipStation is reading and displaying. See the highlighted line in the attached.

    While reading in the Order Amount from Amazon API, why not read in the CurrencyCode together?? Is it too hard??

    I really can't reasonably understand what is preventing SS folks from doing the right thing by displaying the correct currency code. It is not even currency conversion, vendors just need to have the correct currency code pulled from the marketplaces and displayed.

    After we have contacted the SS support many times, it's hopeless.

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